Regional People Partner

This is a fully remote position, open to applicants in California.

📋 Description

• Address, investigate, and resolve employee relations concerns promptly and comprehensively.

• Recognize employee relations patterns and potential risks, escalating as necessary.

• Offer training on investigation processes, documentation, and escalation protocols.

• Counsel managers on HR-related inquiries involving progressive discipline, terminations, wage and hour questions, policies, and procedures.

• Educate managers and supervisors on employee relations practices and conflict resolution techniques.

• Create additional training programs as required.

• Identify regional trends in wage-and-hour compliance and training deficiencies.

• Assist the Senior Compliance Manager with content development and training for leaders.

• Stay informed about upcoming state and local legislation relevant to the region.

• Act as a primary contact for Regional People inquiries.

• Coordinate resolutions with the Shack Support Center and redirect issues to cross-functional partners.

• Provide technical HRIS assistance in Workday and payroll-related support in collaboration with the payroll team.

• Oversee the interactive process for accommodation requests in compliance with the ADA.

• Administer Shake Shack’s background check process in accordance with local jurisdictional regulations.

• Conduct HR audits across the region, monitor metrics, and identify training and process improvement opportunities.

• Address legal requests as necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• 4–6 years of relevant experience.

• Experience handling complex personnel issues and conducting investigations.

• Proficient in thoroughly documenting investigations and performance-related matters.

• Familiarity with case management systems.

• Experience delivering training both virtually and in-person.

• Knowledge of managing accommodations under the ADA and state-specific accommodation guidelines.

• Understanding of federal, state, and local labor laws.

• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams.

• Highly organized with the ability to prioritize and manage competing demands effectively.

• Capacity to work efficiently in a fast-paced environment while mitigating risks.

• Excellent written and verbal communication skills that are clear and concise.

• High School Diploma or Equivalent.

• Experience supporting multi-unit and multi-state/jurisdiction retail or restaurant operations.

• Proven experience managing a significant volume of complex employee relations cases.

• Geographic preference includes Northern California, Washington, Oregon, or Colorado.

• SHRM-CP, SHRM-SCP, or PHR certification preferred.

• Bachelor’s and Master’s Degrees preferred.

🏝️ Benefits

• Weekly Pay and Performance bonuses.

• Shake Shack Meal Discounts.

• Exclusive corporate discounts on travel, electronics, wellness, leisure activities, and more.

• Medical, Dental, and Vision Insurance*.

• Employer Paid Life and Disability Insurance*.

• 401k Plan with Company Match*.

• Paid Time Off*.

• Paid Parental Leave*.

• Access to Employee Assistance Program from Day 1.

• Pre-Tax Commuter and Parking Benefits.

• Flexible Spending and Dependent Care Accounts*.

• Opportunities for Development and Growth.

• Hands-on mentorship, training, and potential for growth.

• Learning and development opportunities.

• Employee-led resource groups.

• Mentorship pairings.

• Career growth opportunities.