Regional Operations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist the Divisional Director and enhance performance to reach operational excellence and established KPIs.

• Oversee tactical and transactional service-delivery tasks, Debt/WIP, P&L, compliance with statutory and contractual obligations, and personnel management.

• Utilize IT systems and reporting mechanisms to boost productivity, efficiency, and performance.

• Advocate for and ensure adherence to Health, Safety, and Environmental policies and procedures.

• Confirm that statutory, mandatory, and routine inspections are carried out in line with the maintenance schedule and KPIs.

• Sustain operational performance, service standards, quality assurance, and customer satisfaction throughout the region.

• Actively manage health and safety while fostering a safety-oriented culture.

• Cultivate stakeholder relationships, address operational challenges, and pinpoint lucrative business opportunities.

• Oversee regional performance metrics and management information.

• Timely submission of incident, operational, and financial management reports in the specified format.

• Ensure audits are conducted and that corrective feedback is implemented.

• Lead initiatives related to energy and sustainability, including reporting, pain/gain management, and carbon reduction strategies.

• Supervise engineers’ Toolbox Talks and maintain technical support and infrastructure.

• Conduct listening sessions and employee forums to enhance engagement and address concerns.

• Provide contract and engineering assistance, particularly during tenders and bids.

• Guide teams through changes, innovation, technology adoption, and sharing of best practices.

• Conduct one-on-one meetings and annual reviews; mentor direct reports.

• Manage team goals, personal development plans, and succession strategies.

• Oversee regional P&L and commercial activities.

• Uphold the Integral brand and offer advice and support to the Divisional Director.

⛳️ Requirements

• Possess a degree or a minimum of 5 years of relevant experience.

• Familiarity with the Mechanical and Electrical engineering maintenance sector.

• Demonstrated success in managing performance against a set of KPIs within a regional business unit.

• Understanding of logistical and operational planning.

• Experience in facilitating change and organizational transformation.

• Relevant industry qualifications.

• Desirable formal Hard FM qualification, NEBOSH, or IOSH Managing Safely certification.

• Proven experience in Facilities Management at a comparable level, with significant experience in the field.

• Exceptional customer service experience; customer service qualification or equivalent is a plus.

• Competent knowledge of M&E or Fabric disciplines.

• Proficient in Word, Excel, and Outlook.

🏝️ Benefits

• Opportunity to innovate alongside leading businesses and engage in landmark projects.

• Build professional connections through the sharing of diverse perspectives.

• Opportunities for career advancement and meaningful career paths.

• Access to knowledge, tools, and support to achieve your success.

• Reasonable accommodations for individuals with disabilities.