Regional Operations Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Direct the operational implementation of innovative care models for Medicare Advantage patients with chronic kidney disease.

• Ensure the achievement of quality and performance benchmarks, including STARs metrics for managing hypertension and diabetes, medication compliance, nephrologist consultations, and optimal initiation of treatment.

• Lead a team of Integrated Kidney Care (IKC) RNs responsible for case management of dialysis and CKD patients.

• Supervise two team leaders and provide support to non-clinical IKC care coordinators.

• Assist in the recruitment of RNs and manage the onboarding process for new nursing staff.

• Offer continuous clinical guidance and training for RNs.

• Act as a pivotal leader in clinical and operational strategy alongside senior and clinical/operations leadership.

• Oversee Disease Management programs within the assigned market or region.

• Analyze and review data to enhance patient care outcomes.

• Develop and maintain strong relationships with both internal and external stakeholders.

• Support Regional Operations Supervisors in reporting efforts.

• Provide leadership and support to direct reports.

• Manage employment-related activities for teammates, including payroll, paid time off, hiring, onboarding, professional development, performance evaluations, and disciplinary procedures.

• Ensure adherence to relevant regulations and DaVita policies.

• Monitor compliance for risk management and quality assurance.

• Meet quality and metric objectives in Integrated Kidney Care programs.

• Coordinate activities with the DaVita IKC management team, Regional Medical Directors, cross-functional departments, Registered Nurses, and other key personnel.

• Assess processes for cost efficiency and reduction of operational expenses.

• Execute initiatives and evaluate their effects on expected outcomes.

• Create and submit reports and analyses regarding team performance.

• Travel within the market and occasionally outside of it as required.

⛳️ Requirements

• A minimum of 5+ years of management experience in leading and supervising teams is required.

• Proven track record of managing data-driven outcomes and process improvements is necessary.

• Experience in primary care and value-based care is essential.

• Strong communication skills regarding medical management, operational, and business-related matters are required.

• Current CPR certification is mandatory.

• Proficient in MS Word, Excel, PowerPoint, and Outlook with intermediate computer skills is required.

• A home office setup with internet connectivity of at least 1MB upload and 1MB download speed is required.

• Must be willing and able to lead remotely from a home office.

• Ability to travel as necessary, including within the market and occasionally outside of it.

• Must reside in MDT/PDT/CDT time zones.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• 401(k) matching program.

• Paid time off.

• Option to cash out PTO.

• Family support resources.

• EAP counseling services.

• Access to Headspace® for mental wellness.

• Backup care for children and elders.

• Maternity and paternity leave policies.

• Opportunities for professional development.

• On-demand virtual leadership and development training through DaVita’s online platform, StarLearning.

• Comprehensive total rewards package.

• Healthcare coverage.