Regional Operations Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee Branch Managers by providing coaching, training, and guidance to meet branch sales, customer service, profitability, and asset management objectives.

• Support the hiring, training, performance management, evaluations, and corrective measures.

• Ensure that branches and staff adhere to company procedures, policies, safety regulations, and work instructions.

• Address customer issues, complaints, and transactions as necessary.

• Manage and execute Branch Visit Guides, follow up on deficiencies, and assist in finding solutions.

• Help with inventory forecasting to guarantee sufficient product inventory is available and well-maintained.

• Address operational issues through communication with the DOM, Regional Manager, or corporate office.

• Monitor account sales and verify that accounts are being managed through CRM.

• Analyze branch P&Ls and offer guidance to rectify underperforming areas.

• Collaborate with the Region Manager and Territory Sales Managers to meet sales targets.

• Serve as a support resource for sales efforts.

• Develop branch staffing and talent pipelines in conjunction with the HR Business Partner, including networking and engaging in the Branch Manager Training program.

• Ensure employees receive adequate role-specific training and coordinate with corporate office, HR, and company trainers.

• Coordinate with corporate real estate and operations regarding branch openings, closures, relocations, and layout planning.

• Conduct evaluations of real estate buildings and locations.

• Undertake additional projects and responsibilities to meet ongoing business requirements.

⛳️ Requirements

• 5+ years of relevant experience.

• Bachelor's degree or equivalent qualification.

• Legally authorized to work in the United States.

• Must not require employer-sponsored work authorization now or in the future.

• Exceptional verbal and written communication abilities.

• Capability to multitask and make sound judgments.

• Familiarity with product knowledge and understanding of the HVAC industry.

• Strong leadership and management capabilities.

• Proficient in computer applications, including AS400 and Microsoft Office.

• General understanding of HVAC wholesale operations.

• Knowledge of warehousing, inventory management, and facility lease agreements.

• Solid understanding of sales P&Ls.

• Strong work ethic and integrity.

• Ability to fulfill essential responsibilities with or without reasonable accommodations.

• Experience or capability in people management.

🏝️ Benefits

• Equal employment opportunities regardless of protected characteristics.

• Reasonable accommodations provided for individuals with disabilities.