Regional Manager, Franchise Operations – Revenue Development

This is a fully remote position, open to applicants in Louisiana, +3 more states.

📋 Description

• Cultivate brand equity, exemplary operations, and net unit growth for designated hotels

• Advise and assist hotels on revenue performance, guest satisfaction, and the implementation of brand programs and standards

• Establish and nurture relationships with hotel owners and operators as the brand's primary representative

• Generate visible brand value and collaborate with hotel sales teams to secure booked business and qualified sales leads

• Perform on-site business performance consultative visits, typically occurring twice a year

• Analyze, create, and present Business Performance 360 consultative reviews along with improvement suggestions

• Execute property Quality Assurance evaluations

• Review and revise Property Improvement Plans

• Conduct monthly courtesy calls to each hotel

• Provide training on-site, during regional Townhalls, and at Brand Conferences

• Monitor and follow up on hotel action items including PIP, RFPs, and other urgent commitments

• Conduct hotel market assessments to uncover sales opportunities

• Make in-market sales calls to foster booked and qualified sales lead opportunities

• Collaborate with the regional Franchise Services Manager on hotel performance and elevated support matters

• Advocate for franchisee interests while enhancing brand tools, resources, strategies, and programs

• Address and resolve escalated owner/operator feedback related to brand performance, satisfaction, and license agreement terms

• Identify prospects and submit leads alongside the Regional Development Director to facilitate brand growth and development

⛳️ Requirements

• Bachelor’s degree or equivalent experience in lieu of a degree

• Over 4 years of professional experience in multi-unit hotel operations and revenue generation leadership

• Capacity to adapt to various business learning levels and styles

• Outstanding interpersonal, written, and verbal communication skills

• Proficiency in MS Excel, Word, PowerPoint, electronic scheduling, email systems, business intelligence analysis tools, and CRM account management systems

• Highly organized, self-motivated, and capable of prioritizing tasks to meet deadlines

• Ability to manage multiple tasks across different disciplines and time zones

• Willingness to travel up to 90%

• Skill in influencing without authority and motivating stakeholders

• Demonstrated success in driving change

🏝️ Benefits

• Medical, Dental & Vision Insurance

• Health Savings Account (HSA) with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation & Sick Time

• Paid Parental Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term & Long-Term Disability

• Hospital Indemnity, Critical Illness & Accident Insurance

• Educational Assistance

• Sonesta Hotel Discounts

• Additional Perks & Employee Discounts