Regional Head

This is a fully remote position, open to applicants in France, +7 more countries.

📋 Description

• Manage an entire region from the initial customer interaction through sustainable growth.

• Integrate commercial growth, onboarding, and customer success into a cohesive regional strategy.

• Take responsibility for regional performance, customer results, and the regional P&L as per the established plan.

• Report directly to the VP of EMEA.

• Lead teams across the commercial, onboarding, and customer success sectors.

• Oversee the regional go-to-market strategy, new ARR, and revenue generated from customers that go live.

• Direct Business Development, SMB and Mid-Market Sales, Onboarding, and Customer Success operations.

• Acquire new customers, enhance existing relationships, and uncover opportunities throughout the region.

• Foster integration between sales, onboarding, and customer success across signature, go-live, adoption, renewal, and expansion phases.

• Cultivate executive relationships with major hotel chains and groups.

• Develop recovery strategies for at-risk customers.

• Collaborate with Product, Marketing, Finance, RevOps, and central support and delivery teams.

• Manage regional revenue growth, headcount, capacity, and controllable expenses.

• Coordinate shared teams with leaders from other regions.

• Mentor leaders and create a collaborative, accountable performance culture.

• Develop AI systems, tools, and standards; guide teams in AI fluency while ensuring human oversight.

⛳️ Requirements

• Over 8 years of experience in B2B SaaS or commercial roles within the hospitality sector.

• A minimum of 3 years in leadership positions.

• Proven history of consistently achieving and surpassing team targets.

• Experience in managing a commercial target and formulating the corresponding go-to-market strategy.

• Background in leading onboarding, customer success, implementation, or delivery teams.

• Responsibility for metrics such as time to go-live, adoption rates, retention, and net revenue retention.

• Experience overseeing teams across multiple disciplines.

• Proven track record of managing a P&L or budget, including controllable costs, headcount, and margin considerations.

• Collaboration experience with Finance and RevOps regarding plans and financial metrics.

• Proven ability in talent development, building a leadership pipeline, and guiding teams through periods of growth or change.

• Proficiency in English and the primary language of the region.

• AI Fluency Level 4 or equivalent practical experience in creating AI tools, systems, or standards.

• Previous experience in hospitality or hotel technology is a plus.

• Familiarity with working in a matrix organization is an advantage.

🏝️ Benefits

• Unlimited paid vacation.

• Eligibility for the company share program.

• Paid parental leave: 6 months fully compensated for primary caregivers and 2 months for secondary caregivers, available after one year of employment.

• Annual learning budget of €300, with additional funds for high achievers.

• Monthly "EDGE" time dedicated to Explore, Develop, Grow, and Elevate your skills.

• Work-from-anywhere policy with the option to work abroad for a few weeks each year.

• Relocation assistance available after one year.

• Flexible hybrid working arrangements.

• Budget for home office setup.

• Monthly allowance for working from home.

• Claude tokens for automation and productivity enhancement.

• Additional location-specific benefits, including healthcare, retirement plans, team events, social gatherings, and other perks.