Regional Director, Services Sales – JAPAC

This is a fully remote position, open to applicants in Australia.

📋 Description

• Build, cultivate, and lead a high-performing regional sales team; establish performance expectations; offer coaching, mentorship, and career development; drive accountability for revenue goals and customer satisfaction metrics.

• Develop and implement regional sales strategy for services and Falcon Complete; identify and pursue new business prospects; manage the sales pipeline; achieve or surpass regional revenue goals; create territory plans and account strategies.

• Exhibit in-depth knowledge of CrowdStrike's services portfolio, capabilities, and engagement models; clearly communicate the value proposition to enterprise customers; assist in complex deal negotiations and contract discussions.

• Promote the adoption of Falcon Complete as a comprehensive managed services solution; inform customers about the benefits of Falcon Complete (24/7 managed threat hunting, proactive threat monitoring, expert-led incident response); position Falcon Complete as a strategic alternative to conventional managed security services; support Falcon Complete sales enablement throughout the team.

• Establish and maintain strategic relationships with enterprise customers and key stakeholders; act as the primary point of contact for complex service engagements; comprehend customer needs and align CrowdStrike solutions accordingly; ensure executive-level engagement when necessary.

• Drive cross-sell opportunities by identifying and positioning complementary CrowdStrike products and services to existing customers; collaborate with Account Management and Sales teams to enhance customer wallet share; develop and implement regional cross-sell strategies to maximize customer lifetime value.

• Monitor the competitive landscape; identify market trends and opportunities; position CrowdStrike competitively against established managed services and service providers; communicate market insights to leadership and the sales team.

• Collaborate with Services Delivery, Account Management, Sales, Product, and Marketing teams to ensure seamless customer engagements; coordinate with internal stakeholders to support customer success, retention, and expansion opportunities.

• Ensure exceptional customer experiences; manage customer expectations; identify upsell and expansion opportunities; contribute to customer retention and satisfaction metrics.

⛳️ Requirements

• 8+ years of experience in enterprise software/services sales, with 3+ years in managed services, cybersecurity services, or a related technical services domain.

• 2+ years of experience in team leadership and people management.

• Proven history of surpassing sales targets and managing complex, high-value deals.

• Profound understanding of managed services, service engagement models, and customer success drivers.

• Established relationships and credibility with enterprise customers.

• Ability to engage effectively with C-suite executives and technical stakeholders.

• Proven experience in leveraging AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.

• Strong team leadership, coaching, and communication skills.

• Experience in a competitive, fast-paced sales environment.

🏝️ Benefits

• Market leader in compensation and equity awards.

• Comprehensive physical and mental wellness programs.

• Competitive vacation and holidays for recharging.

• Paid parental and adoption leaves.

• Professional development opportunities available for all employees, regardless of level or role.

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections.

• Vibrant office culture featuring world-class amenities.

• Great Place to Work Certified™ globally.