Regional Director – Quebec & Eastern Ontario

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and nurture significant relationships with key clients through consistent and proactive engagement.

• Serve as a senior contact for client priorities, service issues, intricate challenges, and strategic opportunities.

• Collaborate with clients and internal teams to devise practical solutions that enhance service delivery, build trust, and foster long-term partnerships.

• Work alongside business development, sales, and branch leadership to pinpoint and promote regional growth opportunities.

• Provide leadership and operational guidance to branches throughout Quebec and Eastern Ontario.

• Formulate and implement the regional business plan and budget in accordance with corporate objectives.

• Oversee branch and regional performance, initiating specific improvement plans for branches as needed.

• Encourage collaboration across locations to ensure major projects and contracts are executed safely and effectively.

• Exhibit safety leadership and reinforce accountability for maintaining safe work practices.

• Advocate for consistent service standards and a robust customer-service focus.

• Identify opportunities for enhancing processes, collaboration, and service delivery.

• Lead, support, and develop branch leaders and regional team members.

• Set clear performance expectations and ensure accountability.

• Promote open communication, teamwork, initiative, respect, and collaboration.

⛳️ Requirements

• Progressive leadership experience in regional, multi-location, or territory-based service operations.

• Extensive client-facing experience, including managing senior client relationships, resolving complex concerns, and identifying value-creation opportunities.

• Capability to balance client expectations, operational needs, commercial priorities, and financial management.

• Proven experience in developing and executing business plans, budgets, performance goals, and operational improvement initiatives.

• Strong skills in communication, negotiation, relationship management, and problem-solving.

• Sound judgment and prompt decision-making in fluctuating circumstances.

• Professional fluency in both French and English.

• Valid driver's license.

• Willingness to travel regularly within the region, including overnight trips.

• Preferred: experience in fire and life safety, industrial field services, building systems, technical services, technology, or other regulated service environments.

• Preferred: experience managing large-scale service contracts, projects, or intricate multi-location client relationships.

• Preferred: post-secondary education or relevant training in leadership, business, or operations management.

• Equivalent combinations of education, training, and relevant experience will be taken into account.

🏝️ Benefits

• Performance-based incentives.

• Comprehensive health, dental, vision, life, accident, and disability coverage.

• Company vehicle or vehicle allowance.

• Employee and Family Assistance Program (EFAP).

• Vacation, flexible time, birthday leave, and recognized holidays.

• Flexible scheduling and work location when aligned with regional and client needs.

• Employer-supported retirement savings plan and financial planning resources.

• Paid opportunities for learning and development.

• A respectful, collaborative, safety-focused, and inclusive workplace.