Regional Director of Operations

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver strategic direction and vision to 13–17 veterinary hospital locations.

• Maintain exceptional customer service and quality-of-care standards across all hospitals.

• Adhere to medical and non-medical standards while ensuring compliance with legal and policy requirements.

• Guarantee safe, clean, and organized hospital environments.

• Integrate new partner hospitals into the CVP framework.

• Cultivate business relationships with Practice Managers and Lead and Associate Doctors.

• Enhance revenue, inventory, purchasing, labor, and expense metrics.

• Oversee P&L management and deliver monthly outcome reports to the Core Leadership team.

• Formulate remediation strategies for underperforming results.

• Supervise facility improvement initiatives.

• Analyze hospital performance and financial metrics.

• Meet profitable growth targets within the designated region.

• Develop fiscal, strategic, and clinical processes in collaboration with hospitals.

• Execute marketing strategies to drive hospital revenue growth.

• Assist in identifying acquisition opportunities for additional hospitals.

• Foster leadership skills among Practice Managers and promote a culture of engagement and accountability in hospitals.

• Anticipate staffing needs and collaborate with Talent Acquisition to recruit Doctors and Practice Managers.

• Team up with Human Resources to recruit, mentor, and develop teams.

• Address and resolve employee relations issues effectively.

• Manage scheduling and ensure adequate Doctor coverage.

• Approve continuing education and PTO requests.

• Oversee the development and management of assigned Practice Managers.

⛳️ Requirements

• A Bachelor's Degree in Business Management or a related field is mandatory, or an equivalent combination of education, training, and experience.

• At least eight (8) years of experience in Veterinary Practice/Management is required.

• Ideally, three (3) years or more of multi-location management experience in a service industry role.

• Must reside in the Central PA area.

• Previous experience with Veterinary Practice Management Software is preferred.

• Proficient in MS Office applications.

• High emotional intelligence is essential.

• Strong analytical abilities.

• Effective coaching and mentoring skills.

• Competence in change management.

• Excellent communication skills.

• Solid financial acumen.

• Proficient time management skills.

• Willingness to travel extensively, primarily by car.

• Capability to manage and develop assigned Practice Managers.

• Ability to occasionally lift and/or move up to 10 pounds.

🏝️ Benefits

• Access to resources and mentorship to foster growth.

• Opportunities for professional and leadership development.

• Paid time off for continuing education.

• Paid Time Off (PTO).

• Primarily car travel for job-related activities.