Regional Customer Support Agent

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Oversee customer inquiries through various channels, including calls, emails, WhatsApp, social media, and Intercom.

• Support customers with ticket purchases, processing refunds, and addressing event-related inquiries.

• Deliver real-time assistance during events, including troubleshooting any ticketing complications.

• Partner with internal teams to address and resolve escalated issues.

• Adapt to flexible shifts, including evenings, weekends, and public holidays as necessary.

• Be available outside of standard working hours during peak event times.

• Maintain a high standard of customer satisfaction by providing prompt and professional support.

⛳️ Requirements

• Native Arabic speaker with proficiency in English.

• At least 2 years of experience in customer service, ideally within the ticketing or entertainment sectors.

• Excellent communication and problem-solving abilities.

• Capacity to perform effectively under pressure and manage substantial workloads.

• Willingness to work varied shifts and beyond regular hours when required.

• A collaborative team member who can adapt to changing schedules.

🏝️ Benefits

• Join a prominent ticketing platform in the GCC.

• Acquire valuable insights into the entertainment and events sector.

• Experience a vibrant and flexible work environment with exciting opportunities.

• Potential for responsibilities that extend across borders within the GCC region.

• Opportunity to enhance expertise in ticketing platforms and event management.