Regional Account Manager

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Lead and guide a team of Clinical Account Associates in their responsibilities to acquire, retain, and assist clients as part of the customer success organization.

• Work closely with Customer Success leadership to ensure thorough support, including tracking samples and orders, as well as efficiently escalating and resolving issues.

• Manage the onboarding process for new clients, ensuring adherence to best practices and utilizing partnerships with sales representatives.

• Collaborate with the sales team to identify and leverage opportunities for Tempus's algorithmic tests and additional services.

• Initiate improvements in workflow efficiencies and assist care teams with effective ordering practices and processes.

• Analyze key retention opportunities in specific areas and coach teams to enhance care team workflows, thereby improving pTaT and the overall customer experience.

• Encourage the adoption of online ordering via Tempus Hub and EMR integrations among clients.

• Perform competitive analysis and gather feedback from accounts and sales representatives to continuously enhance the Tempus experience.

• Establish and maintain robust client relationships through on-site support and consistent, proactive communication.

⛳️ Requirements

• A bachelor's degree in Biology, Life Science, Business, Healthcare Administration, or a related discipline; a master's degree is preferred.

• More than 5 years of experience in account management or sales within the healthcare or biotechnology sectors, including at least 2 years in a leadership capacity.

• Proven track record in client retention and account development.

• Comprehensive understanding of healthcare data, AI applications, and the competitive landscape.

• Outstanding communication, negotiation, and presentation abilities.

• Willingness to travel as necessary for client engagement and team support.

🏝️ Benefits

• Incentive compensation.

• Restricted stock units.

• Medical and other benefits based on the position.