Regional Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Allocate 2-3 days each week for on-site client engagements to nurture relationships, enhance understanding of client requirements, and promote significant interaction.

• Propel strategic growth across HopSkipDrive’s product offerings through structured discovery and the Challenger approach. Develop and implement district-level growth strategies, including multi-threaded stakeholder plans, while overseeing retention, expansion, and overall performance of designated accounts.

• Provide outstanding client service, establishing and sustaining robust, multi-threaded relationships with operational, technical, and executive stakeholders.

• Conduct multi-department discovery within districts to identify unmet needs and assess opportunities.

• Communicate assertively with client executives, influencing decision-making through data, insights, and outcome-driven recommendations.

• Align Sales, Operations, Product, Finance, Trust & Safety, and Support with client priorities, optimizing our offerings to meet their requirements.

• Lead renewals and expansions, including structured negotiations and closing strategies.

• Leverage AI to create tailored meeting agendas, synthesize complex stakeholder needs, and draft impactful follow-up communications.

⛳️ Requirements

• Over 5 years of experience in Account Management, Customer Success, or Consultative Sales within SaaS, marketplace, logistics, or service sectors.

• Demonstrated ownership of retention and expansion revenue.

• Excellent executive communication and presentation abilities.

• Proven success in managing complex, multi-stakeholder accounts.

• Advanced skills in CRM and data fluency (Salesforce or equivalent).

• Experience in leading cross-functional account execution.

• Ability to navigate ambiguity while being accountable for results.

• High operational rigor and the capability to integrate AI into daily tasks.

• Background in education, government, or regulated markets.

• Familiarity with the Challenger or similar insight-driven sales methodologies.

• Experience in transportation, logistics, or marketplace platforms.

🏝️ Benefits

• Equity

• Flexible vacation

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k)

• FSA

• Opportunity to work for a VC-backed company