Referral Triage Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to referral calls and carry out initial screenings for prospective donors.

• Assess potential organ donor referrals for medical appropriateness.

• Enhance medical management by collaborating with Organ Recovery Coordinators/Specialists, Administrator on Call, Donor Family Services Coordinator, hospital personnel, physicians, transplant centers, and TOSA’s Medical Director.

• Triage organ, tissue, and eye referrals while delivering exceptional customer service.

• Execute referral evaluations via phone in accordance with Clinical Services Policies and Procedures.

• Maintain electronic medical record access to hospitals that are available.

• Work alongside physicians and hospital personnel on referral management during death declaration or Donation after Circulatory Death evaluations.

• Determine the patient’s legal next-of-kin following state and Uniform Anatomical Gift Act statutes.

• Coordinate medical management and send onsite staff for referrals and family consultations.

• Communicate with Tissue/Eye agencies concerning donation and donor family requests.

• Assist in transportation and upkeep of clinical supplies and equipment.

• Accurately and promptly document referral and donor activities in confidential records and databases.

• Consult with TOSA’s Medical Director and Administrator on Call as necessary.

• Engage in interdisciplinary quality meetings, post-donor reviews, hospital policy development, education and training programs, and organizational compliance initiatives.

⛳️ Requirements

• Certification as a medical professional (EMT-P) or an Associate’s degree.

• At least 1 year of related professional experience.

• Proven ability to work as part of a team, along with strong clinical, analytical, organizational, and communication skills in a high-pressure environment.

• Familiarity with standard office equipment (computer/fax/copier).

• Capacity to lift a minimum of 50lbs.

• Commitment to maintaining confidentiality regarding all donor information.

• Capability to work independently and make critical decisions in a highly stressful setting.

🏝️ Benefits

• Competitive salary and comprehensive health benefits.

• Opportunities for professional development and continued education.

• Supportive team environment with a focus on work-life balance.