Referral Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive and handle all incoming referrals through fax and email.

• Upload referral documents and patient details into internal systems.

• Verify the completeness of referrals, identify missing information, and follow up as necessary.

• Ensure accuracy and consistency in CRM and EHR documentation.

• Contact each patient promptly after a referral is received.

• Use standardized scripts to explain subsequent steps and arrange appointments.

• Perform follow-ups for no-shows, cancellations, and rescheduling inquiries.

• Provide outstanding customer service with empathy, clarity, and professionalism.

• Adhere to structured, repetitive daily processes with precision.

• Record every patient interaction with meticulous attention to detail.

• Manage multiple tasks across systems while maintaining speed and accuracy.

• Develop, optimize, and sustain workflows and the tools that support them.

• Collaborate with team members and raise operational issues when required.

• Work collaboratively with Care Coordination, Clinical, Field Marketing, and Operations teams.

⛳️ Requirements

• 3 to 4 years of experience as a referral coordinator.

• Background in healthcare or startup settings.

• Excellent interpersonal and communication skills.

• Ability to work collaboratively across different functions.

• Strong problem-solving abilities with a knack for identifying issues and solutions.

• Exceptional documentation practices; highly organized and detail-oriented.

• Capacity to multitask in a fast-paced operational environment.

• Customer service-oriented mindset.

• Familiarity with VOIP calling tools such as Aircall or 8x8.

• Experience with CRM systems is required (HubSpot preferred).

• This position may necessitate occasional travel (approximately 1–2 times per year) for team gatherings, training, or company events.

🏝️ Benefits

• Fully remote work environment.

• Meaningful work that positively impacts people's lives.

• Join an international team across the US, Paris, and Belgium.

• 1-2 team gatherings each year.

• Comprehensive health benefits (medical, dental, vision).

• 401(k) plan with company matching.

• 20 days of paid time off (PTO) plus 10 paid holidays and sick leave.

• Internet and phone reimbursements for remote employees.