Referral Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive and manage all incoming referrals through fax and email.

• Upload referral documents and patient details into internal systems.

• Verify the completeness of referrals, identify missing information, and follow up as necessary.

• Ensure accuracy and consistency in CRM and EHR documentation.

• Contact each patient immediately upon receiving a referral.

• Utilize standardized scripts to explain subsequent steps and arrange appointments.

• Perform follow-ups for no-shows, cancellations, and rescheduling requests.

• Provide outstanding customer service with empathy, clarity, and professionalism.

• Adhere to structured and repetitive daily processes with precision.

• Document every patient interaction with meticulous attention to detail.

• Manage multiple tasks across systems while maintaining speed and accuracy.

• Develop, enhance, and sustain workflows and the tools that facilitate them.

• Collaborate with team members and escalate operational issues when required.

• Work collaboratively with Care Coordination, Clinical, Field Marketing, and Operations teams.

⛳️ Requirements

• 3 to 4 years of experience as a referral coordinator.

• Background in healthcare or startup environments.

• Excellent interpersonal and communication skills.

• Ability to work collaboratively across different functions.

• Strong problem-solving abilities with a knack for identifying issues and solutions.

• Exceptional documentation skills; highly organized and detail-oriented.

• Capacity to multitask in a fast-paced operational setting.

• Customer service-oriented mindset.

• Familiarity with VOIP calling tools such as Aircall or 8x8.

• CRM experience is required (HubSpot preferred).

• This position may necessitate occasional travel (approximately 1–2 times per year) for team gatherings, training, or company events.

🏝️ Benefits

• Fully remote work environment.

• Meaningful work that has a direct impact on people's lives.

• Join an international team spanning the US, Paris, and Belgium.

• Participate in 1-2 team gatherings annually.

• Comprehensive health benefits (medical, dental, vision).

• 401(k) plan with company match.

• 20 days of PTO plus 10 paid holidays and paid sick leave.

• Internet and phone reimbursement for remote employees.