Recovery Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Answer incoming phone calls, emails, and text messages from individuals looking for recovery-related resources.

• Deliver precise information regarding Washington State resources for substance abuse, problem gambling, and mental health.

• Utilize the Vision Link database, MOUD Locator, and other non-digital information resources.

• Adhere to phone room protocols and procedures.

• Offer consultation to both professionals and non-professionals.

• Facilitate warm transfers to other service providers.

• Conduct callback and follow-up calls to ensure callers are connected with resources.

• Complete call logging and quality assurance checks.

• Appropriately use the Shift Supervisor.

• Engage in training, program meetings, planning, and other duties outside of phone room responsibilities.

• Work assigned shifts and additional shifts as needed.

• Foster collaborative decision-making, team building, peer support, and the performance of staff and volunteers.

⛳️ Requirements

• Bachelor's degree in social or human sciences preferred, along with two years of experience in addiction treatment settings.

• Experience in a call center or conducting telephone assessments as a staff member or volunteer is desirable.

• Certification as a Substance Use Disorder Professional or Trainee is advantageous.

• Demonstrated ability to collaborate with a team of clinical staff and volunteers in a fast-paced environment.

• Exceptional communication and interpersonal skills.

• Strong attention to detail.

• Proficient in the use of communication technology.

• Must have a private and confidential location to perform job duties.

• Candidate must reside in Washington State.

🏝️ Benefits

• 100% Employer-paid Medical, Dental, and Vision Coverage.

• Employee Referral Bonus.

• Generous Paid Time Off.

• Voluntary Benefits.

• Short-term and long-term disability coverage.

• Flexible Spending Accounts (FSA).

• 403B Retirement Plan.

• Opportunities for career progression.