Record Collection Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately submit patient record requests to healthcare providers’ Release of Information departments utilizing the internal request system.

• Follow up through phone, email, and fax to guarantee prompt delivery of records.

• Upload, label, and arrange medical records to their respective patient profiles in Salesforce.

• Keep precise documentation of provider interactions and collection activities in Salesforce.

• Achieve or surpass collection volume and turnaround-time performance metrics.

• Foster professional relationships with provider offices to enhance record access.

• Identify and address issues such as incorrect fax numbers, unresponsive offices, and missing authorizations.

• Exercise judgment while ensuring compliance with HIPAA and internal data privacy regulations.

• Utilize a dependable, high-speed computer and stable internet connection.

• Independently manage cases, invoice payments, and communications with external providers.

• Work autonomously with integrity while meeting established output expectations.

⛳️ Requirements

• Must be at least 18 years of age.

• Strong organizational abilities to handle multiple requests and changing priorities.

• Excellent written and verbal communication skills with a professional tone.

• Proven phone etiquette and determination when following up with healthcare facilities.

• High attention to detail and consistent documentation practices.

• Self-driven and capable of working independently without direct supervision.

• Experience in medical records, healthcare administration, or customer service is advantageous.

• Familiarity with HIPAA, record retrieval processes, or EMR systems is preferred but not mandatory.

• Proficiency in Salesforce or similar CRM systems is highly regarded.

• Reliable, up-to-date personal computer and access to high-speed internet are essential.

• Preference will be given to candidates who can commit to 30+ hours per week.

• Quick learner and comfortable with technology.

• Available to work during standard business hours, specifically from 8am to 6pm local time.

• Capability to work as an independent contractor.

• Must adhere to HIPAA and internal data privacy protocols.

🏝️ Benefits

• Flexible working hours.

• Remote work opportunities.

• Chance to make a significant impact in a mission-driven healthcare organization.

• Preference given to candidates who can work 30+ hours per week.

• Equal opportunity and inclusive work environment.