Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally manage and direct a large volume of incoming calls

• Address client inquiries and resolve issues through effective judgement

• Accurately document messages and ensure prompt follow-up

• Oversee email communications

• Support daily administrative responsibilities

• Take full responsibility for tasks until completion

• Provide exceptional service to clients and Wingman’s internal team

• Work remotely for Australian partners while collaborating with contractors and onshore specialists

⛳️ Requirements

• Exceptional verbal and written communication abilities

• Professional phone demeanor with the capacity to make clients feel valued and supported

• Strong initiative and adept problem-solving capabilities

• Excellent attention to detail, organizational skills, and time management

• Approachable, energetic, dependable, and customer-oriented attitude

• Familiarity with Linkus and PropertyMe is advantageous but not mandatory

• Must provide own equipment

• Computer specifications: minimum 8GB RAM

• Storage: 512GB HDD/SSD

• Processor: Intel Core i5 or AMD Ryzen 5, 12th generation or newer

• Operating System: Windows 11 Home or Pro

• Power backup options: power station, power bank, UPS, or equivalent

• Secondary/external monitor required

• Noise-cancelling headset and webcam necessary

• Internet speed must be at least 40–50 Mbps for both download and upload

• Compliance with BIR contributions/registration as necessary for contractors

• NBI or Police Clearance is required

• Government-issued identification must be provided

• Availability to work from 7AM to 4PM Manila time, Monday to Friday

• Minimum of 2 years’ experience in an administrative role

• Experience working with international clients or teams, especially from Australia, the United States, or New Zealand

• Proficiency in relevant software/tools, including Microsoft Office Suite, Google Workspace, and project management tools

• Experience in managing calendars or scheduling appointments

• Comfortable communicating with clients, vendors, and team members through calls, text, email, or other channels

• Completion of an English proficiency test

• Completion of a personality test

• A quiet, adequately spacious, closable space for work-from-home setup

• Dual-monitor configuration required

• Submission of an English-language 1–2 minute self-introduction video

• References from a previous employer or supervisor are necessary

• Adherence to Wingman IT, security, monitoring, and productivity protocols

• Willingness to comply with BIR self-registration

• Acceptance of an independent contractor agreement under Singapore law with Philippines Resources Pte. Ltd.

🏝️ Benefits

• 20 Paid Time Off days

• Referral Bonus of 70 AUD for each successful referral to the Wingman platform

• Annual trip opportunity

• Dedicated support contact (CSM)

• Access to a network for collaboration with fellow contractors and onshore specialists

• Opportunities for skill development through optional sessions, peer learning, and career pathways

• Potential for additional contracts, Statements of Work, or increased workloads

• Involvement in high-impact projects alongside Australian partners

• Flexibility with a focus on autonomy regarding how outcomes are achieved

• Advisory support for HR, tax, and setup guidance

• 100% work-from-home contracts

• Refundable placement payment of AUD 200, returned after 24 weeks or included in final pay if the contractor resigns earlier with at least 30 days' notice