Receptionist

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Welcome customers warmly, both in person and via phone, guiding them to the relevant team members.

• Oversee appointment scheduling and manage office communications efficiently.

• Address incoming inquiries and keep customer records up to date.

• Interact with potential and current customers to uncover opportunities for offering insurance solutions.

• Deliver exceptional customer service and follow up on client requirements.

• Assist the team with various administrative tasks and projects.

• Support customers' needs related to insurance and financial services, including auto, home, life, retirement planning, business, and renters insurance.

⛳️ Requirements

• Prior experience in a receptionist or customer service position.

• Strong communication and interpersonal skills.

• Proficient in organizational and multitasking capabilities.

• Comfortable initiating sales conversations.

• Basic computer proficiency, including knowledge of Microsoft Office and CRM systems.

• Must have previous experience with State Farm.

• Willingness to complete a thorough background check confirming a clear criminal history.

• Additional language spoken in the agency: Spanish.

🏝️ Benefits

• Reimbursement for licensing fees.

• 401(k) plan.

• Performance-based bonuses.

• Competitive salary package.

• Flexible work schedule.

• Health insurance coverage.

• Opportunities for career advancement.

• Paid time off.

• Training and development programs.

• Remote work opportunities.

• Spontaneous coffee happy hours to celebrate achievements and foster team spirit.