RCM Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Participate in sales calls and demonstrations where RCM is discussed, serving as the subject matter expert and assisting prospects in recognizing the value of Overjet's RCM solutions.

• Collaborate with existing Overjet clients to pinpoint and implement RCM upsell opportunities, fostering relationships with leadership in dental offices and central offices.

• Take ownership of the complete RCM activation process, including onboarding, implementation, and training for newly converted clients.

• Create and enhance scalable activation procedures that reduce time-to-value and prepare practices for enduring RCM success.

• Conduct regular follow-ups with accounts after activation to ensure strong usage, satisfaction, and readiness for further expansion.

• Work closely with the Sales, Product, and Customer Success teams to gather customer feedback and enhance the RCM experience.

• Meet individual metrics and KPIs related to pipeline contribution, activation speed, and post-launch engagement.

• Utilize the total office concept, ensuring that every pertinent member of the dental office team—from front desk to billing—is engaged and trained on RCM workflows.

⛳️ Requirements

• Bachelor's degree or substantial equivalent experience.

• Over 3 years of experience in customer success, implementation, or revenue cycle management within a B2B SaaS or healthcare technology setting.

• Proven track record with upsells, expansions, or consultative sales approaches.

• Strong preference for familiarity with dental or medical billing, RCM workflows, or insurance processes.

• Exceptional communication and interpersonal skills, with comfort in presenting during sales calls and executive discussions.

• Strong organizational abilities and capacity to manage multiple activations concurrently.

• Eagerness to learn about artificial intelligence, dentistry, and the evolving landscape of RCM.

• A strong work ethic and drive to achieve results in a fast-paced startup environment.

🏝️ Benefits

• Competitive Compensation and Equity.

• Hybrid work environment offering flexibility, dynamic in-person workspaces, and opportunities to build strong connections across Overjet, regardless of location.

• 401k plans with a matching program.

• Medical, Dental, and Vision coverage: 99% of employee premium covered, 75% of dependent premium covered.

• Life and AD+D Insurance.

• 8 weeks of Paid Parental Leave.

• Optional HSA with Employer contribution.

• Flexible Time Off and company-paid holidays.

• Annual Learning and Development Stipend.