RCM Customer Service Support Representative – 10am-7pm EST

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Handle over 80 inbound calls daily from patients, medical offices, or private insurance providers.

• Set up payment arrangements for patients with pending balances.

• Regularly use various resources to address patient inquiries while on calls.

• Achieve performance targets consistently.

• Gain proficiency in processes through a comprehensive training program.

• Address customer inquiries from both external customers and internal staff.

• Conduct product training sessions.

• Manage a diverse range of questions while delivering an exceptional customer experience.

• Collaborate with a customer-focused team within an innovative healthcare organization.

⛳️ Requirements

• High School Diploma or equivalent GED.

• Minimum of 1 year experience in customer service.

• Capability to thrive and learn in a fast-paced setting.

• Strong attention to detail and concentration.

• Ability to work effectively in a team-oriented environment.

• Excellent organizational abilities.

• Proficient in navigating multiple computer screens and applications.

• Competent in alpha-numeric data entry.

• Strong communication skills.

• Enthusiastic and passionate about customer service.

• Skillful in finding solutions to complex patient billing challenges.

• Available Monday to Friday from 10:00am to 7:00pm EST.

• Willingness to complete a structured training program.

• Preferred: At least 1 year of experience in a high-volume call center.

• Preferred: At least 1 year of experience in medical billing, insurance claims, and explanations of benefits.

• Preferred: At least 1 year of experience in patient billing.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term and long-term disability (STD/LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.

• Opportunities for career development.

• Comprehensive training program.