Rating Operations Associate, English, French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Prepare for upcoming Casper rating tasks and perform regular operational checks.

• Oversee rating activities and ensure work progresses in line with timelines and expectations.

• Address inquiries from Casper raters and act as the main point of contact on a daily basis.

• Investigate reasons for any missed actions and resolve typical operational challenges.

• Update records in operational systems as needed.

• Accurately complete recurring rating operations on schedule.

• Keep process documentation clear, precise, and helpful.

• Recognize patterns, recurring issues, and eliminate unnecessary manual steps.

• Utilize AI, automation, and other tools to streamline and enhance recurring tasks.

• Escalate issues when required and collaborate with teammates as well as teams across Research, Product, and Operations.

• Assist in delivering consistent and reliable Casper results at scale.

⛳️ Requirements

• Professional proficiency in both English and French.

• Canadian residency along with valid work authorization.

• Organized, dependable, and capable of tracking details and adhering to processes.

• Strong focus on detail and accuracy.

• Comfortable with structured and repetitive tasks.

• Proficient in investigating unexpected issues and gathering necessary information.

• Clear and thoughtful communication abilities.

• Familiarity with AI tools or a willingness to develop proficiency in them.

• Experience in operations, administration, customer support, education, data entry, coordination, hospitality, or similar fields where organization, accuracy, and reliability are crucial is advantageous.

• Ability to learn processes, systems, timelines, and quality checks.

• Capacity to exercise good judgment, work independently within defined scope, and escalate issues when necessary.

🏝️ Benefits

• $3,000 annual budget for learning.

• Employee stock options.

• Fully remote work within Canada, with the option to work internationally for up to six weeks per year.

• Self-directed vacation time (most team members take 4–6 weeks off annually).

• Monthly Acuity Days (a collective Friday off each month).

• Two-week company-wide closure every December.

• Health benefits from the first day for you and your dependents.

• 2% GRSP matching program.

• 16-week parental leave top-up beyond EI, available to all parents.

• High level of trust and autonomy in work execution.

• Thoughtful, asynchronous communication across a distributed team.

• Opportunity for deep work balanced with intentional connection moments.

• Sustainable work pace and a flexible, remote-first work environment.