Rate Analyst – Global Forwarding

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Deliver pricing, quotes, and exceptional customer service for requests from clients and agents.

• Issue quotes to clients, agents, and sales representatives within established timeframes.

• Support freight operations and sales teams with rate inquiries.

• Update and manage quote logs and reports consistently.

• Maintain and refresh air and ocean freight carrier rates for the branch.

• Evaluate carrier net rates to guarantee that the company obtains the most competitive rates.

• Ensure client quotations are up-to-date and aligned with Sales and Operations.

• Cultivate relationships with carriers, agents, and Livingston business partners.

• Notify customers about industry news and regulatory changes via telephone and/or email.

• Assist the Sales department in following up on quotes.

• Communicate with the IFTS Manager Freight as necessary.

• Carry out additional duties as assigned by management.

• Comply with established policies and procedures.

• Report directly to the Manager, IFTS Freight.

• Collaborate with Sales, Operations, and other Livingston business partners and agents.

⛳️ Requirements

• A minimum of 3 years of relevant experience.

• Required: An Associate's Degree or equivalent post-secondary education.

• Solid operational understanding of international air and ocean transportation requirements, including regulations for dangerous goods, carriers, and agent networks.

• Outstanding communication and interpersonal skills.

• Ability to foster relationships with individuals at all organizational levels, both internally and externally.

• Capability to collaborate effectively with Operations, agents, and business partners in Canada and the US.

• Customer-oriented problem-solving skills.

• Strong analytical capabilities.

• Highly organized and detail-oriented, with the capacity to multitask, manage a high volume of work, and meet deadlines in a dynamic environment.

• Proficient in MS Office, particularly Word and Excel.

🏝️ Benefits

• Part-time position with benefits.

• Opportunities for incentives.

• Comprehensive benefits package.

• Professional development opportunities.

• A flexible, growth-oriented work environment.

• Ongoing learning opportunities.

• Long-term support provided.

• Accommodations available for applicants and employees with disabilities throughout the recruitment process.