Radiology Scheduler

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a vital contact within Hoag’s Centralized Patient Service Center.

• Assist patients with scheduling and coordination across various service lines.

• Provide a compassionate, efficient, and precise patient experience.

• Handle a high volume of inbound interactions within a remote contact center setting.

• Schedule, reschedule, confirm appointments, and respond to patient inquiries.

• Accurately record all patient interactions and updates.

• Navigate through multiple systems while ensuring accuracy and efficiency.

• Communicate in a professional manner with patients, providers, and internal teams.

⛳️ Requirements

• High school diploma or GED is mandatory.

• At least six months of experience in a healthcare contact center, patient access, or customer service environment is preferred.

• Must possess hands-on experience in scheduling medical appointments within a healthcare setting.

• Required to have experience working from home in a private, secure, and distraction-free environment.

• Excellent verbal communication skills are essential.

• Ability to exhibit empathy, professionalism, and outstanding telephone etiquette.

• Proven understanding of and consistent adherence to contact center performance metrics.

• Capability to manage multiple systems and tasks concurrently.

• Strong attention to detail is required.

• Basic computer skills, including familiarity with Windows-based systems and applications.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company match.

• Paid time off (PTO).

• Paid holidays.

• Flexible spending accounts (FSAs).

• Employee wellness programs.

• Career development opportunities.