Quality Technical Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Accountable for supporting Volkswagen Dealerships in vehicle repair operations.

• Ensure all service workshops comply with Volkswagen's repair standards.

• Oversee and guide the repair logic and diagnosis for 3rd level Volkswagen Technical Assistance (VTA) cases.

• Identify and report any emerging quality issues related to both new and in-service vehicles.

• Assess and implement strategies to reduce instances of repeat repairs.

• Ensure that Dealership Technicians receive adequate training for the repairs assigned to them.

• Verify that diagnostic and special tools are available and up to date.

• Enhance workshop processes and conduct mystery shopping assessments.

⛳️ Requirements

• 5-7 years of experience in the Service Department of either retail or wholesale automotive operations.

• Degree in Automotive Technology or equivalent professional experience.

• ASE Master Level Certification along with L1 (Advanced Level Emission Certification).

• Strong analytical and conceptual thinking abilities, utilizing logic, reason, creativity, and strategic planning.

• Comprehensive knowledge of Volkswagen technical products.

• Familiarity with dealer after-sales operations and/or overall dealership operations.

• Process-oriented mindset.

• Attention to detail.

• Proficient negotiation skills.

• Willingness to travel (60% required).

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Options for remote work.