Quality Strategic Initiatives Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify enterprise partners and spearhead partnership opportunities that impact the Health Outcomes Survey (HOS).

• Work in partnership with the enterprise activation team and business partners to create and implement strategic initiatives that align with Humana’s objectives.

• Recognize opportunities and lead follow-through efforts to ensure effective execution of strategic action planning.

• Explore, define, develop, oversee, and manage HOS strategic initiatives across the Medicare Advantage segment and enterprise teams.

• Assess needs and opportunities for strategic activities within the enterprise HOS program.

• Analyze processes and pinpoint key decision-makers.

• Propose methods to enhance and integrate the HOS program into Humana’s Medicare Advantage experience and workflows.

• Maintain and advance the HOS portfolio throughout the enterprise.

• Create project plans, establish goals, KPIs, timelines, and budgets for enterprise initiatives.

• Utilize research and analysis to discover opportunities and provide recommendations to enterprise partners.

• Collaborate with cross-functional and enterprise teams to ensure smooth execution of initiatives.

• Monitor and track the progress of initiatives, ensuring accountability and alignment with HOS strategy.

• Prepare reports and presentations that communicate progress, results, and recommendations to leadership.

• Identify, mitigate, and escalate risks and obstacles associated with implementation.

• Stay informed about industry trends, best practices, business priorities, and organizational strategies to foster continuous improvement.

⛳️ Requirements

• Bachelor’s degree in business administration, healthcare administration, healthcare management, public health, or a related field.

• At least 7 years of relevant experience in consulting, Stars quality, cross-functional strategy, and/or member/patient experience.

• Proven experience in developing and executing enterprise-level strategies in a complex, matrixed environment.

• Demonstrated ability to ensure teams stay aligned with priorities through execution, measurement, and continuous improvement.

• Experience collaborating across business, technology, operations, and enablement teams to achieve measurable outcomes.

• Strong proficiency in Microsoft Office XP products, including Word, Excel, and PowerPoint.

• Ability to effectively articulate ideas in both written and verbal forms.

• Master’s degree in business administration or a related field is preferred.

• Prior healthcare experience is preferred.

• PMP certification is a plus.

• Knowledge and experience with Health Outcomes Survey is preferred.

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home internet access.

• A dedicated workspace that is free from ongoing interruptions to protect member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan.

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Internet expense reimbursement for employees working from home in California, Illinois, Montana, or South Dakota.

• Telephone equipment provided for Home or Hybrid Home/Office employees.

• HireVue interview technology.

• Remote work arrangement.

• Occasional travel to Humana offices for training or meetings.