Quality Specialist – Customer Value Expert

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address customer inquiries regarding quality.

• Offer expertise in quality systems, manufacturing processes, and product lines.

• Work collaboratively with internal teams to meet customer needs concerning product safety, quality, and regulatory compliance.

• Implement food safety and regulatory support practices.

• Aid in resolving issues and fulfilling documentation requirements.

• Partner with Sales, Logistics, Customer Service, and Manufacturing Operations.

• Promote continuous improvement initiatives to standardize, simplify, and automate processes.

• Ensure adherence to customer specifications.

• Manage basic issues with supervision while escalating complex cases.

• Perform additional assigned responsibilities.

⛳️ Requirements

• Bachelor’s degree in Food Engineering, Chemistry, or a related discipline.

• Familiarity with quality tools and certifications, including FSSC 22000.

• Understanding of food manufacturing processes.

• Experience in quality management and food safety systems.

• Proficiency in Power BI (preferred).

• Background in customer service (preferred).

• Experience in project management and continuous improvement (preferred).

• Proficiency in English and Spanish (preferred).

🏝️ Benefits

• An inclusive and diverse work environment.

• A commitment to treating everyone with dignity and respect.

• A dedication to preventing discrimination and harassment.