Quality Specialist – Customer Value Expert

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage customer quality inquiries by offering expertise in quality systems, manufacturing processes, and product lines.

• Work collaboratively with internal teams to meet customer requirements and address concerns related to product safety, quality, and regulatory compliance.

• Implement food safety and regulatory support practices to effectively respond to quality inquiries, assist in problem resolution, and complete necessary documentation.

• Collaborate with Sales, Logistics, Customer Service, and Production Operations teams.

• Aid in the continuous enhancement of internal processes to standardize, simplify, and automate tasks.

• Ensure compliance with customer specifications and other relevant requirements.

• Address basic issues with direct supervision and escalate more complex matters to the appropriate team.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Food Engineering, Chemistry, or a related discipline.

• Familiarity with quality tools and certifications, including FSSC 22000.

• Understanding of food manufacturing processes.

• Experience with quality management systems and food safety protocols.

• Knowledge of Power BI is preferred.

• Previous experience in customer service is preferred.

• Experience in project management and continuous improvement is preferred.

• Proficiency in English and Spanish is preferred.

🏝️ Benefits

• An inclusive and diverse work environment.

• Treatment with dignity and respect.

• Protection against discrimination and harassment.

• Adherence to national and local nondiscrimination and employment laws and regulations.

• Remote work opportunity, as indicated in the title and the #LI-Remote tag.