Quality, Risk & Compliance Manager

This is a fully remote position, open to applicants in New Jersey, +4 more locations.

📋 Description

• Execute and uphold the CoE's Quality Management Plan and Quality Implementation Plan in accordance with global QMS standards.

• Manage quality documentation, training matrices, and compliance tracking while providing updates on implementation progress.

• Track quality KPIs and raise concerns regarding any gaps or risks.

• Assist in the qualification processes for vendors and external service providers.

• Aid in investigations, documentation of root causes, and tracking of CAPA related to non-conformances, client complaints, and process or delivery failures.

• Oversee the corrective actions tracker and highlight overdue or at-risk CAPAs.

• Bring safety-related CAPAs to the attention of the HSSE Lead.

• Engage in root-cause analysis initiatives.

• Uphold documentation standards, which include naming conventions, formatting, taxonomy, version control, and retention policies.

• Act as the CoE Risk Single Point of Contact (SPOC) and maintain the risk register.

• Perform annual risk assessments and identify appropriate risk treatments.

• Lead risk discussions and present risk agendas during CoE leadership meetings.

• Report emerging risks, incident patterns, ethical queries, concerns, and violations.

• Deliver risk training sessions, including annual MSA training and onboarding risk education.

• Evaluate MSA obligations and perform gap analyses.

• Support incident management and escalate sensitive or high-severity incidents as necessary.

• Collaborate with JLL Risk and Compliance teams on standards, documentation, reporting, and obligations.

• Facilitate audit preparedness and monitor regulatory or contractual changes.

• Take part in QMS implementation check-ins and monthly QRC Community of Practice meetings.

• Oversee quality processes, disseminate QMS policies and best practices, and assist in resolving quality and compliance issues.

• Keep CoE, Regional QRC, Compliance, and Risk leaders updated on implementation progress, risk exposure, audit statuses, corrective actions, and compliance posture.

⛳️ Requirements

• 5–7 years of experience in risk, quality, or compliance-related roles within multi-site or global organizations.

• Proven experience in supporting investigations of non-conformances and tracking CAPA, including methodologies for root-cause analysis.

• Familiarity with maintaining risk registers, escalation frameworks, and risk assessment methodologies.

• Understanding of regulatory compliance tracking and practices for audit readiness.

• Knowledge of JLL's global QRC/Quality Representative model and Risk SPOC function; exposure to IFM or account operations is advantageous.

• Exceptional organizational skills with the ability to manage multiple tasks simultaneously while meeting deadlines.

• Strong written and verbal communication skills; capable of delivering quality and risk training sessions and sharing knowledge with colleagues.

• Bachelor's degree is preferred.

• Familiarity with Quality Management Software and risk management platforms.

• Experience in preparing and analyzing technical reports.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) for report preparation and data analysis.

• Previous collaboration experience with JLL Compliance or Risk platform teams.

• Candidates must be authorized to work in the United States without the need for sponsorship.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% salary.

• Paid Time Off and company holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture with a comprehensive benefits package prioritizing mental, physical, and emotional health.