Quality & Reliability Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Establish and manage Frontline’s hardware quality and reliability function with a hands-on approach.

• Take ownership of the process that transforms field failures into root causes and lasting solutions across designs, suppliers, and the contract manufacturer.

• Create the failure analysis, root cause identification, and corrective action process, along with tracking and review schedules.

• Define and monitor quality and reliability metrics.

• Assist in defining, constructing, and executing HALT/HASS, life, environmental, and other reliability tests.

• Lead comprehensive field-failure investigations from field and telemetry signals to confirmed root cause identification.

• Drive and validate solutions across mechanical, electromechanical, fluidic, and electronic systems, integrating feedback into design improvements.

• Collaborate with field support and operations to assess failure modes and prioritize enhancements in reliability.

• Address supplier issues through containment, corrective measures, incoming inspections, and verification processes.

• Qualify new and secondary suppliers while collaborating with contract manufacturers to ensure build quality.

• Implement quality checkpoints in new product introductions and assess design and BOM changes for potential risks.

• Work in partnership with hardware engineering, operations, and field support.

⛳️ Requirements

• Minimum of 5 years of experience in quality and/or reliability engineering for physical, deployed hardware (experience with electromechanical, fluidic, or connected devices is advantageous).

• Proven track record of ownership in failure analysis and corrective action, with a commitment to achieving verified resolutions.

• Experience with supplier and contract manufacturer quality management, including corrective actions, incoming inspections, and qualifications.

• Background in reliability testing (HALT/HASS, life, environmental) and the ability to act upon the findings.

• Comfortable developing processes and executing tasks in a growing company, with a willingness to travel to the field and suppliers.

• Experience in field or operations: troubleshooting deployed systems and collaborating with installers.

• Familiarity with connected/IoT products, including telemetry-driven diagnostics and firmware/OTA failure modes.

• Understanding of reliability statistics and diligence in PLM/ECO and BOM practices.

• Successful completion of thorough background checks, including verification of employment and education history.

🏝️ Benefits

• Company-provided cell phone and laptop.

• Medical, Dental, and Vision Insurance.

• 401(k) retirement plan.

• Flexible time off along with 14 paid holidays (including your birthday!).

• Work-from-home stipend to assist with your remote setup.

• Remote-first work culture, promoting work-life balance and autonomy.

• Company-provided equipment.

• Be part of a high-performing, mission-driven team engaged in meaningful work.

• And much more!