Quality Policy Trainer

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Perform quality assessments utilizing statistical sampling, auditing, and observation of ongoing work.

• Assess adherence to policies, procedures, and contractual obligations.

• Identify, examine, and execute regular monitoring plans for necessary data.

• Evaluate client eligibility and review expenditure requests.

• Oversee files, reports, and payment requests to ensure compliance with local, state, and federal regulations.

• Document employee performance and suggest coaching or training as needed.

• Prepare monitoring documents and reports to aid in dissemination and performance enhancement.

• Communicate data insights and recommendations to improve staff competency.

• Collaborate with management and team leads to coordinate ongoing staff training.

• Design and deliver employee training programs across various classroom settings.

• Develop training resources, including texts, handouts, class activities, and assessment instruments.

• Review operational procedures and processes for compliance while providing technical assistance for process and quality enhancement.

• Maintain training schedules, attendance logs, and pre/post-test evaluations.

• Update and manage document control systems.

⛳️ Requirements

• Bachelor's Degree from an accredited institution or equivalent professional experience.

• Two years of pertinent work experience.

• Familiarity with WIOA and relevant local Workforce Service programs.

• Knowledge of applicable federal, state, and local laws and regulations.

• Experience with state data systems is preferred.

• Strong data entry capabilities.

• Proficient in Microsoft Office applications and various software programs for correspondence, reports, statistical analysis, and database management.

• Ability to communicate effectively through presentations, in person, and in written and oral formats.

• Capability to thrive in a fast-paced team environment as well as work independently with minimal supervision.

• Excellent interpersonal skills with a strong customer service orientation.

• Valid driver's license and sufficient vehicle insurance coverage.

🏝️ Benefits

• Equal employment opportunities.

• Reasonable accommodations during the application, interview, or selection process for qualified individuals with disabilities.