Quality Excellence Capability Specialist

This is a fully remote position, open to applicants in Arizona, +4 more locations.

📋 Description

• Oversee the implementation of Quality Excellence Academy learning initiatives in accordance with regional strategies and objectives

• Collaborate with site Quality representatives to assess training needs, identify target audiences, establish schedules, determine delivery methods, consider language factors, and address logistical requirements

• Manage regional training calendars, site schedules, participant lists, completion records, action logs, and other pertinent program documentation

• Facilitate the availability of instructors and subject matter experts, coordinate virtual meeting logistics, prepare training materials, arrange room requirements, communicate with participants, and handle session follow-ups

• Co-facilitate instructor-led, virtual, and blended learning sessions

• Occasionally deliver selected training sessions independently after meeting necessary qualifications, preparation, and content familiarity

• Assist in capability-building programs related to Investigation Management, Root Cause Analysis, Problem Solving, Process Validation, Change Control, Technical Writing, and other quality priorities

• Develop and organize facilitator guides, participant materials, exercises, assessments, and supplementary resources

• Gather participant feedback and assessment results, summarizing themes, issues, and areas for improvement

• Provide updates on upcoming sessions, site preparedness, participation rates, completion, scheduling risks, and follow-up actions

• Collaborate with site Quality teams, regional Quality Excellence Capability Partners, Central Quality, Learning & Development, and business stakeholders

• Maintain records related to training delivery, learner participation, qualifications, and effectiveness activities

• Contribute to training effectiveness evaluations through surveys, assessments, observations, stakeholder feedback, and follow-up tracking

• Utilize training data, quality metrics, audit or inspection observations, and stakeholder feedback to recognize recurring capability needs and scheduling priorities

• Support onboarding, targeted remediation, CAPA-related training activities, and other focused capability-building initiatives

• Assist with Kaizen events, structured problem-solving workshops, community-of-excellence initiatives, and the sharing of best practices across sites

• Identify opportunities to streamline coordination, enhance the learner experience, strengthen documentation, and ensure consistency across regions

• Advocate for continuous learning, accountability, quality excellence, and operational effectiveness

⛳️ Requirements

• A Bachelor's Degree in Life Sciences, Sciences, Engineering, Education, Business, Operations, or a related discipline is required

• A minimum of 3 years of pertinent experience in medical devices, pharmaceuticals, biologics, manufacturing, quality, learning and development, or another regulated setting

• Experience in coordinating training, projects, programs, events, or cross-functional activities involving multiple stakeholders, locations, or time zones

• Familiarity with regulated quality systems and quality processes such as CAPA, nonconformance management, investigations, change control, process validation, design controls, or risk management

• Experience in supporting or delivering instructor-led or virtual training, presentations, workshops, or other learning activities

• Excellent organizational and planning abilities, with a demonstrated attention to detail and the capacity to manage multiple schedules, priorities, and follow-up actions

• Strong written and verbal communication capabilities, with the ability to engage associates, facilitators, subject matter experts, and site leaders

• Proficient in Microsoft 365 tools utilized for scheduling, communication, tracking, collaboration, and presentation development

• Ability to work effectively in a matrixed, cross-functional, and multicultural setting

• Willingness to travel domestically and internationally as needed, approximately 25%

• Proficiency in delivering training in Spanish is preferred

• Experience in supporting teams or sites globally is preferred

• Familiarity with using a learning management system or maintaining controlled training records is preferred

• Knowledge of adult learning principles, facilitation, learner engagement, or training effectiveness is preferred

• Experience in supporting audit readiness, inspection readiness, remediation, or quality improvement initiatives is preferred

• Familiarity with problem-solving, continuous improvement, Lean, or Kaizen methodologies is preferred

• Ability to adapt communication and coordination strategies across various cultures, languages, and organizational levels

🏝️ Benefits

• Medical coverage

• Health Savings Accounts

• Flexible Spending Accounts

• Dental coverage

• Vision coverage

• Hospital Care Insurance

• Critical Illness Insurance

• Accidental Injury Insurance

• Life and AD&D insurance

• Short-term disability coverage

• Long-term disability insurance

• Long-term care with life insurance

• Anxiety management program

• Wellness incentives

• Sleep improvement program

• Diabetes management program

• Virtual physical therapy

• Emotional/mental health support programs

• Weight management programs

• Gastrointestinal health program

• Substance use management program

• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

• BD 401(k) Plan

• BD Deferred Compensation and Restoration Plan

• 529 College Savings Plan

• Financial counseling

• Baxter Credit Union (BCU)

• Daily Pay

• College financial aid and application guidance

• Paid time off (PTO), including all required State leaves

• Educational assistance/tuition reimbursement

• MetLife Legal Plan

• Group auto and home insurance

• Pet insurance

• Commuter benefits

• Discounts on products and services

• Academic Achievement Scholarship

• Service Recognition Awards

• Employer matching donation

• Workplace accommodations

• Adoption assistance

• Backup day care and eldercare

• Support for neurodivergent adults, children, and caregivers

• Caregiving assistance for elderly and special needs individuals

• Employee Assistance Program (EAP)

• Paid Parental Leave

• Support for fertility, birthing, postpartum, and age-related hormonal changes

• Bereavement leaves

• Military leave

• Personal leave

• Family and Medical Leave (FML)

• Jury and Witness Duty Leave

• Performance-based compensation and reward and recognition opportunities