Quality Engineer – Business Process Systems

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assists in managing a global quality management system along with associated business process platforms.

• Offers daily support to system users, sites, and process owners, which includes resolving issues, providing user guidance, and administrative assistance.

• Collects, analyzes, and documents business requirements, converting them into effective workflows, forms, notifications, scripts, reporting, and configuration solutions.

• Configures, develops, tests, and supports solutions for both new and existing quality processes and related business workflows.

• Creates, maintains, or updates scripts and other configuration elements utilized within system workflows and business rules.

• Aids in the intake, scoping, prioritization, and execution of enhancement and project work, ensuring a balance between operational support and approved development priorities.

• Executes system administration tasks such as setting up or removing sites, providing user access support, updating routing teams and groups, and making changes to business structure.

• Assists in testing, validation, deployment, release activities, and hypercare for new solutions, enhancements, and system modifications.

• Monitors post-go-live adoption and process adherence, identifies configuration gaps or workaround behaviors, and escalates potential improvements for standardization.

• Documents business rules, technical design choices, scripts, support procedures, and release notes to enhance system continuity and mitigate dependency risks.

• Collaborates with global and regional process owners to maintain a closed-loop QMS and enhance process accountability, reporting, and system integrity.

• Participates in platform improvement initiatives, including upgrades, automation, integrations, and other strategic quality system projects.

⛳️ Requirements

• Bachelor’s degree in information systems, engineering, computer science, or a related discipline.

• Generally requires 3–5 years of pertinent experience in quality systems, enterprise applications, business systems analysis, workflow platforms, or comparable environments.

• Proficiency in an Object-Oriented Programming Language.

• Experience in supporting business users, translating requirements, and aiding in solution design and implementation.

• Ability to manage multiple priorities across support tasks and project-based deliverables.

• Familiarity with workflow configuration, forms, notifications, business rules, scripts, and reporting.

• Experience in coordinating or leading projects, which includes planning, gathering requirements, aligning stakeholders, tracking execution, and providing delivery support in a business systems or process improvement context.

• Prior experience with QMS platforms or similar workflow-based enterprise systems is preferred.

• Understanding of quality processes such as CAPA, RMA, NCR, audit, training, or document control.

• Experience in system testing, validation, deployment support, and hypercare.

• Background in supporting global or multi-site enterprise platforms.

• Experience with systems integration, automation, or connected enterprise applications.

• Experience working in a matrixed organization with cross-functional stakeholders.

🏝️ Benefits

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days plus 2 floating days, sick days, and holidays

• Vision and Dental Assistance

• Life Insurance

• Healthcare Insurance

• 10% Food/Pantry Vouchers

• Restaurant Vouchers

• 13% Savings Fund

• Wellbeing program for all employees

• Growth Opportunities, and more!