Quality Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Assist in the development, execution, and upkeep of the Quality Management System (QMS)

• Maintain data related to the Quality Assurance system and associated documentation

• Ensure adherence to customer specifications, regulatory requirements, and industry standards

• Evaluate the effectiveness of the QMS and suggest enhancements

• Aid in both internal and external audits, including those from customers, and address corrective actions

• Act as the main point of contact for customers regarding quality-related matters and queries

• Lead investigations involving Root Cause Analysis (RCA) and 8D methodologies

• Propel the implementation and verification of corrective and preventive actions (CAPA)

• Establish and nurture relationships with customers

• Perform fault trend analyses and pinpoint opportunities for improvement

• Employ quality tools and methodologies to enhance process efficiency and quality

• Engage in continuous improvement initiatives

• Analyze operational processes and propose enhancements to quality, efficiency, and customer satisfaction

• Collaborate with Sales, Engineering, and Distribution Centre teams

• Offer quality expertise during customer interactions and onboarding

• Develop, track, and report on quality metrics and KPIs

• Prepare quality reports and deliver findings, trends, and recommendations to management

• Guarantee precise and prompt reporting of quality performance data

⛳️ Requirements

• At least 5 years of experience in Quality Engineering, Quality Assurance, or a related field

• Strong familiarity with ISO 9001 and Quality Management Systems

• Proven experience in leading customer-facing quality investigations and corrective action processes

• Proficiency in both Italian and English, in writing and speaking

• Comprehensive understanding of quality management principles and methodologies

• Experience with 8D Problem Solving, Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), Statistical Process Control (SPC), Corrective and Preventive Actions (CAPA), 5 Whys, and Fishbone (Ishikawa) Diagrams

• Capacity to analyze data and discern trends

• Exceptional analytical and problem-solving capabilities

• Strong communication skills and stakeholder management experience

• Highly organized; capable of prioritizing tasks and managing multiple responsibilities

• Self-driven; able to work independently while also contributing to a team

• Customer-centric mindset

• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint

• CV must be submitted in English

• Candidates should comply with relevant Italian protected-category provisions

🏝️ Benefits

• A country-specific benefits package may be available

• Equal pay for equal work

• An accessible, inclusive, open, and welcoming workplace environment

• Special consideration for candidates in protected categories