Quality Director

This is a fully remote position, open to applicants in California.

📋 Description

• Manage, develop, and sustain a comprehensive quality improvement system.

• Supervise the PTC Quality team functions, which include completing QSR, scheduling accreditation surveys, measuring performance improvement, and storing documentation.

• Ensure that forms in the EMR comply with relevant standards.

• Lead the accreditation processes, including scheduling and implementing corrective actions.

• Oversee projects related to AMAs, corrective actions, EMR reports, and medical necessity documentation.

• Maintain training guidelines that support clinical excellence.

• Develop and uphold Pinnacle Quality audit tools and processes.

• Foster collaborative relationships with Clinical, Compliance, and Operational teams regarding quality audits.

• Create, implement, and maintain quality improvement standards, systems, policies, and procedures.

• Ensure that provider improvement systems are effective and compliant with established standards.

• Collaborate with Talent/HR to design employee introductory and ongoing training programs.

• Serve as a resource for providers on quality-of-service matters.

• Assist with special projects, action plans, monitoring, tracking, recruitment, community relations, and public speaking engagements.

• Oversee quality, programming, and accreditation for designated facilities.

• Work in partnership with Licensing to ensure compliance with licensing requirements.

• Travel to various locations in California for site visits, meetings, training sessions, and on-site audits.

⛳️ Requirements

• Bachelor’s degree is required; a Master’s degree in behavioral healthcare, business, or public administration is preferred.

• A minimum of 3 years of supervisory or administrative experience in a healthcare environment is preferred.

• Experience with MAT is preferred.

• Knowledge and a minimum of 3 years of experience in a quality role are essential.

• Excellent oral and written communication skills.

• Strong technical and organizational skills and efficiency.

• Proven project management abilities, with a knack for meeting deadlines and delivering results.

• A current valid driver’s license in good standing for the state of employment.

• Must be insurable by the designated insurance carrier.

• Willingness to travel locally, up to 25% of the time.

🏝️ Benefits

• Comprehensive benefits package.

• Paid Time Off: 18 days of PTO and 8 paid holidays.

• Opportunities for professional development.

• Clearly defined career progression through the Counselor Tier Program.

• Monthly performance-based bonus incentives.

• Complimentary access to over 600 CEU courses.

• Initiatives focused on Diversity, Equity, and Inclusion.

• Free Clinical Supervision based on licensure and availability.