Quality Assurance Specialist – Auto

This is a fully remote position, open to applicants in Texas.

📋 Description

• Regularly evaluate internal, client, or vendor case files and records for precision, consistency, and adherence to service level expectations and agreements.

• Recognize trends and opportunities to enhance service efficiency and quality.

• Collaborate with stakeholders to ensure that necessary data elements are accurately and consistently recorded in the client relationship management system.

• Compile audit findings and present them to the manager for evaluation.

• Provide audit findings for quarterly stewardship reports.

• Oversee ongoing action-item logs and project plans in coordination with stakeholders.

• Update vendor resources within the mapping program.

• Contribute to the organization's quality initiatives.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of four (4) years of investigative experience or a combination of education and experience that is equivalent.

• A Bachelor's degree from an accredited college or university is preferred.

• Proficient oral and written communication skills.

• Competence in PC applications, including Microsoft Office suite.

• Strong analytical and interpretive abilities.

• Excellent organizational skills.

• Capacity to work independently or collaboratively within a team.

• Ability to meet or surpass Performance Competencies.

• Capability to manage work-related stress effectively.

• Proficiency in handling multiple priorities at once.

• Ability to adhere to deadlines.

• Keyboarding skills for computer tasks.

• Willingness to travel as necessary.

🏝️ Benefits

• Emphasis on work-life balance.

• Reasonable accommodations provided when applicable and appropriate.

• Commitment to equal opportunity employment.

• Maintenance of a drug-free workplace.

• Support for a diverse, equitable, and inclusive workplace.