Quality Assurance Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Manage a portfolio of over 100 hotels.

• Conduct regular Quality Assurance assessments and thorough on-site audits.

• Ensure that cleanliness, safety, and adherence to Hilton Brand Standards are maintained.

• Utilize knowledge of product replacement cycles, renovations, and physical upgrades to uphold Brand Standards.

• Navigate complex situations while balancing Brand integrity with the expectations of owners and partners.

• Handle internal inquiries and communications both verbally and in writing.

• Engage in Consistency exercises.

• Track travel expenses in relation to monthly and yearly targets.

• Participate in initiatives outside of Quality Assurance to broaden understanding of other departments.

• Collaborate with senior leaders and property teams to nurture positive relationships.

• Liaise with Quality Auditors, Area Managers, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, Human Resources, Owners, and Management Company Representatives concerning Brand Standard compliance, QA protocols, procedures, and Improvement Plans.

• Oversee territory operations, expenses, completed audits, and annual targets.

• Organize travel arrangements and hotel scheduling, ensuring that downtime work is finalized and submitted on time.

• Create detailed reports complete with supporting images for internal analysis and discuss findings with property leadership.

⛳️ Requirements

• A minimum of five (5) years of management experience in Hotel Operations.

• At least three (3) years of experience in roles such as General Manager, Executive Committee Member, or Director.

• A valid driver's license.

• Willingness to travel 90% of the time.

• BA/BS Bachelor's Degree (preferred, but not mandatory).

• Residing in the Pacific Northwest, Colorado, or Utah (preferred, but not mandatory).

• Proficiency in a foreign language (preferred, but not mandatory).

• Food Safety certification (preferred, but not mandatory).

• Proficient in Microsoft Office applications (preferred, but not mandatory).

• Understanding of product replacement cycles, renovations, and physical upgrades (preferred, but not mandatory).

• Strong problem resolution and consulting skills to address potential conflicts/issues (preferred, but not mandatory).

🏝️ Benefits

• 110 nights of substantially discounted travel, with room rates as low as $40/night available through the Go Hilton travel program.

• Employee stock purchase program (ESPP) offering a 15% discount on Hilton shares.

• Paid parental leave for eligible Team Members, including partners and adoptive parents.

• Customized caregiving concierge services.

• Crisis Concierge support.

• Complimentary counseling and support via the Employee Assistance Program (EAP) for eligible Team Members.

• Generous paid time off (PTO).

• Comprehensive health and welfare benefits, including health plans, dental coverage, and vision coverage.

• Retirement plans.

• Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.