Quality Assurance Manager

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Manage a portfolio of over 100 hotels

• Carry out thorough and regular Quality Assurance assessments

• Ensure cleanliness, safety, and compliance with Hilton brand standards

• Utilize knowledge of product replacement cycles, renovations, and physical enhancements

• Navigate intricate situations while maintaining Brand integrity alongside owner and partner expectations

• Address internal inquiries and communications both verbally and in writing

• Engage in Consistency initiatives

• Track travel expenses against monthly and annual objectives

• Get involved in activities beyond QA to broaden understanding of other departments

• Collaborate with senior executives, property teams, Quality Auditors, Area Managers, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, Human Resources, owners, and management company representatives

• Respond to inquiries regarding Brand Standard compliance, QA, Brand protocol, procedures, and Improvement Plans

• Oversee territory management, expenses, completed audits, and annual objectives

• Organize travel arrangements and hotel scheduling, ensuring downtime tasks are accomplished and submitted on time

• Review audit results with property leadership and offer actionable recommendations

• Compile comprehensive reports with supporting images for internal review

⛳️ Requirements

• Minimum of five (5) years of management experience in Hotel Operations

• At least three (3) years of experience as a General Manager, Executive Committee Member, or Director

• Valid Driver's license

• Willingness to travel 90% of the time

• BA/BS Bachelor's Degree (preferred but not required)

• Residing in the state of Florida (preferred but not required)

• Proficiency in a foreign language (preferred but not required)

• Food Safety certification (preferred but not required)

• Competency in Microsoft Office products (preferred but not required)

• Familiarity with product replacement cycles, renovations, and physical upgrades (preferred but not required)

• Strong problem resolution and consulting skills to address potential conflicts/issues (preferred but not required)

🏝️ Benefits

• 110 nights of significantly discounted travel, with room rates starting as low as $40/night through the Go Hilton travel program

• Employee stock purchase program (ESPP) offering Hilton shares at a 15% discount

• Paid parental leave for eligible Team Members, including partners and adoptive parents

• Dedicated caregiving concierge services

• Crisis Concierge support

• Complimentary counseling and support through the Employee Assistance Program (EAP) for eligible Team Members

• Generous paid time off (PTO)

• Health and welfare benefits, including health plans, dental cleanings, and vision coverage

• Retirement plans

• Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions