Quality Assurance Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Regularly evaluate internal, client, or vendor case files and records for accuracy, consistency, and adherence to service level expectations and agreements.

• Recognize patterns and opportunities to enhance service efficiency, education, and quality.

• Collaborate with stakeholders to ensure that essential data elements are accurately and consistently captured in the client relationship management system.

• Compile audit findings and present them to the manager for evaluation.

• Provide audit outcomes for quarterly stewardship reports.

• Track ongoing action-item logs and project plans in collaboration with relevant stakeholders.

• Update vendor resources as part of the mapping program.

• Execute additional tasks as assigned.

• Support the organization's quality initiatives.

⛳️ Requirements

• Preferred Bachelor's degree from an accredited college or university.

• Possess a full adjusting license in one or more provinces.

• Minimum of four (4) years of investigative experience or an equivalent combination of education and experience is required.

• Strong oral and written communication skills.

• Proficient in PC applications, including Microsoft Office, Excel, and PowerPoint.

• Possess analytical and interpretive skills.

• Demonstrate strong organizational abilities.

• Capable of working independently or within a team environment.

• Ability to meet or exceed performance competencies.

🏝️ Benefits

• Work-life balance.

• Supportive work culture.

• Inclusive, barrier-free recruitment and selection processes.

• Accommodation available during recruitment and selection if needed.