Quality Assurance Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Lead initiatives focused on field quality for commercial HVAC products and services.

• Supervise product quality throughout delivery, installation, and servicing at data center customer sites.

• Act as the main point of contact between data center customers, general contractors, commissioning agents, service operations, engineering, and factory quality.

• Identify potential risks and create corrective and preventive action plans.

• Promote continuous improvement in field processes and customer satisfaction.

• Serve as the escalation point for major customer quality issues.

• Investigate equipment failures, quality challenges, and ongoing reliability concerns.

• Coordinate corrective and preventive actions with engineering, manufacturing, and service teams.

• Conduct root cause analysis using A3, 5 Whys, Fishbone Analysis, and FMEA.

• Analyze warranty data, service history, and equipment performance trends.

• Identify systemic problems and reliability risks within product lines.

• Collaborate with warranty administration and engineering teams to enhance product reliability.

• Drive down warranty expenditures and repeat failure rates.

• Lead field quality programs for commercial HVAC equipment, controls, and related services.

• Develop and maintain quality metrics, dashboards, and reporting processes.

• Establish field quality standards and best practices across service branches and project teams.

• Ensure adherence to company quality processes, safety requirements, and regulatory standards.

• Lead quality improvement projects that enhance service execution and equipment performance.

• Create lessons learned and field feedback processes.

• Support training initiatives for technicians and service managers.

• Suggest enhancements to installation, commissioning, maintenance, and repair processes.

• Assist key customer accounts during quality escalations.

• Conduct customer visits and field assessments.

• Present corrective action plans and quality improvement strategies to customers and leadership.

• Maintain customer relationships through proactive communication, regular interactions, and issue resolution.

• Travel extensively to customer sites.

⛳️ Requirements

• Bachelor's degree.

• Minimum of 3 years of experience in the HVAC industry.

• At least 3 years in quality, reliability, service operations, engineering, and/or field leadership.

• Preferred: Bachelor’s degree in engineering, Mechanical Engineering, HVAC Engineering, Quality, or a related field.

• Preferred: Experience directly interacting with customers.

• Capability to read and interpret engineering drawings, specifications, BOMs, and technical requirements.

• ASQ quality certification is preferred.

• Six Sigma Green Belt or Black Belt or similar certification is preferred.

• Experience in building customer relationships and leading cross-functional teams.

• Familiarity with warranty analytics and reliability engineering.

• Strong understanding of commercial HVAC systems, including Chillers, Air Handling Units, Rooftop Units, Controls, and Building Automation Systems.

• Experience with cooling applications in data centers.

🏝️ Benefits

• Short-term cash incentives, subject to plan requirements.

• Medical, Dental, Vision coverage.

• Wellness incentives.

• Retirement benefits.

• Paid vacation days, up to 15 days.

• Paid sick days, up to 5 days.

• Paid personal leave, up to 5 days.

• Paid holidays, up to 13 days.

• Birth and adoption leave.

• Parental leave.

• Family and medical leave.

• Bereavement leave.

• Jury duty leave.

• Military leave.

• Purchased vacation options.

• Short-term and long-term disability coverage.

• Life Insurance and Accidental Death and Dismemberment benefits.

• Health Savings Account.

• Health Care Spending Account.

• Dependent Care Spending Account.

• Tuition assistance.

• Reasonable accommodations during the hiring process.