Quality Assurance Associate – Patient Access

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Provide exceptional service by monitoring incoming and outgoing calls from patients, providers, and clients.

• Assess contacts and evaluate Advocate performance based on established criteria.

• Facilitate internal and external call calibration sessions.

• Offer onsite leadership assistance to Quality Representatives, Business Partners, and Customers.

• Deliver floor support by addressing inquiries, responding to leadership requests, and presenting quality programs and initiatives.

• Analyze and prepare weekly/monthly trend reports for management review.

• Engage in or lead service enhancement projects.

• Assist Account Managers and Service Delivery Managers during client calibration sessions.

• Conduct standard tasks such as answering phone calls, reviewing sources and emails, attending training sessions, and distributing monthly evaluations.

⛳️ Requirements

• Bachelor’s degree in a related field, or 8 to 11 years of equivalent professional experience.

• 2 to 5 years of pertinent experience or a Master's degree.

• General proficiency with PCs, including Microsoft Office, the Internet, and email.

• A strong background in customer service and quality assurance.

• Exceptional verbal and written communication abilities.

• Strong skills in prioritization.

• Proven leadership capabilities, with some supervisory experience preferred.

• High commitment to delivering superior service quality.

• Strong analytical skills.

• Ability to work independently in a fast-paced environment.

• Willingness to travel as necessary.

🏝️ Benefits

• Remote work opportunities available.

• Competitive salary packages.

• Opportunities for career advancement and promotion.

• 401K plan with company match.*

• Tuition reimbursement programs.

• Flexible work environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness programs.

• Adoption assistance programs.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance options.

• Discount programs.