Quality Assurance Associate – Patient Access

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Provide exceptional service by overseeing both incoming and outgoing communications with patients, providers, and clients.

• Assess contacts and evaluate Advocate performance based on established standards.

• Facilitate and engage in calibration sessions for client calls, both internally and externally.

• Offer on-site leadership support to Quality Representatives, business partners, and clients.

• Provide assistance on the floor, addressing inquiries, responding to leadership requests, and presenting quality initiatives and programs.

• Analyze and deliver weekly and monthly quality trend reports to management.

• Participate in or spearhead projects aimed at improving service quality.

• Support standard operational tasks, including handling phone calls, reviewing sources and emails, attending training sessions, and distributing monthly evaluations.

• Execute and uphold the effectiveness of programs.

⛳️ Requirements

• A Bachelor’s degree in a related field, or 8 to 11 years of equivalent professional experience.

• 2 to 5 years of relevant experience or a Master’s degree.

• Proficient in general PC skills, including Microsoft Office, internet usage, and email communication.

• A solid background in customer service and quality assurance.

• Exceptional verbal and written communication abilities.

• Strong skills in prioritization.

• Proven leadership capabilities, with some supervisory experience preferred.

• A strong commitment to delivering superior quality service.

• Excellent analytical skills.

• Capable of working independently in a fast-paced environment.

• Willingness to travel as required.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching.

• Tuition reimbursement programs.

• Flexible work environment.

• Discretionary paid time off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor visits).

• Wellness programs.

• Adoption assistance.

• Short-term disability insurance.

• Long-term disability insurance.

• Life insurance coverage.

• Discount programs.