Quality Assurance Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate a daily selection of mortgage applications, both pre-funding and post-funding, for adherence to nesto Group policies, underwriting criteria, and regulatory standards.

• Analyze file data, financial documents, client information, broker and insurer communications, and legal papers to spot deviations from established policies.

• Detect unusual activities, suspicious transactions, and invalid documentation by utilizing insurer “Heads Up Files” and internal referrals.

• Perform initial investigations and take appropriate actions on questionable files to reduce misrepresentation risks and potential losses.

• Compile QA reports detailing findings and recommendations, and carry out additional analyses as instructed by Risk or QA Management.

• Assist in partner, investor, and insurer audits from the preparation phase through to the resolution of identified issues.

• Help manage, periodically control, and review approved lists as well as AML lists.

• Regularly conduct QA/QC reviews in a timely, efficient, and objective manner.

• Offer guidance, insights, and recommendations to underwriting personnel and stakeholders regarding credit matters, loss mitigation, flood/property risks, and training opportunities.

⛳️ Requirements

• Minimum of 3 to 5 years of experience in mortgage approval/adjudication.

• Familiarity with the mortgage broker channel is considered an asset/preferred.

• Proficient in Microsoft Office (Excel, Word, SharePoint).

• Skilled in Google Workspace (Drive, Sheets, Docs).

• Experience with CRM and workflow tools, including Salesforce.

• Strong knowledge of both internal and external insurer guidelines.

• Practical understanding of fraud implications, detection techniques, and prevention strategies.

• Possesses analytical thinking and negotiation/problem-solving skills to recognize trends and anomalies in underwriting practices.

• Capable of working independently with minimal supervision.

• Ability to manage and prioritize urgent requests effectively.

• Willingness and ability to make difficult recommendations when necessary.

• Fluent bilingualism (French and English) is preferred.

• Exceptional ability to communicate findings to management and underwriters.

🏝️ Benefits

• Employee mortgage program offering exclusive preferred rates.

• Comprehensive health coverage that includes extended benefits (health, dental, vision) with 100% prescription drug coverage.

• Unlimited access to telemedicine and mental health services.

• Group retirement savings plan (RRSP/PRPP) featuring competitive company matching contributions.

• Four weeks of paid vacation.

• Option to work fully remotely or from one of the offices.

• Collaborate with high-performing talent in the industry.

• Opportunities for accelerated growth and extensive exposure to production systems.

• Premium benefits package fully funded by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.

• Access to the resources and technology required to execute tasks smoothly.

• Flexible work environment (fully remote or in-office across Montreal, Quebec City, Toronto, etc.).