Quality Analyst, Trust & Safety Ops

This is a fully remote position, open to applicants in India.

📋 Description

• Conduct quality assessments of manual fraud determinations and the management of chargebacks/disputes to ensure precision and uniformity.

• Review analyst decisions in relation to internal guidelines, risk management frameworks, and card network regulations (Visa, Mastercard, PayPal, etc.).

• Detect patterns of errors, discrepancies, and unique cases throughout various workflows.

• Generate QA reports and insights to showcase performance deficiencies and areas for improvement.

• Collaborate with the Fraud Investigations, Customer Experience, and Payments teams to enhance processes.

• Assist in calibration meetings and aid in establishing QA standards, playbooks, and scoring systems.

⛳️ Requirements

• Over 1 year of experience in a Quality Analyst position within fraud or chargebacks/disputes operations.

• More than 3 years of experience in fraud operations or chargebacks/disputes in fintech, payments, or high-risk settings.

• Comprehensive knowledge of fraud risk indicators, transaction evaluation, and decision-making frameworks.

• Strong understanding of the chargeback lifecycle, reason codes (Visa / Mastercard), and principles of dispute management.

• Exceptional attention to detail with the capability to spot discrepancies and unique cases.

• Robust analytical skills with experience in data interpretation and trend identification.

• Proficient in providing structured feedback and facilitating enhancements in operational processes.

• Experience in both fraud and disputes workflows.

• Background in crypto or a strong personal interest in the industry.

🏝️ Benefits

• Competitive salary package.

• Equity package: We believe that financial freedom begins with our employees, which is why all employees hold ownership at MoonPay.

• Pay for performance equity bonus: Those who achieve exceptional results receive matching rewards.

• Moonshot award: We recognize outstanding contributions—10 employees are honored biannually, with each receiving a $250,000 equity grant.

• Unlimited holidays: We empower you to choose when to work (and when to take a break).

• Hybrid working arrangement: Work entirely remotely or at your nearest Moonbase; the choice is yours.

• Private Healthcare benefits: To safeguard you and your loved ones.

• Enhanced parental leave: Spend quality time with your family without any worries.

• Annual training budget: We support your learning journey every step of the way.

• Home office setup allowance: Design your ideal home office environment.

• Remote working allowance: Additional support for utilities for those working fully remotely.

• Monthly budget for our products and zero-fee crypto transactions: Nurture your inner DEGEN.

• Employee referral program: Refer great talent and earn 10K in USDC.

• Regular remote company offsites: Connect with colleagues for impactful in-person sessions and hackathons.

• Be part of a disruptive and rapidly growing company where excellence is recognized and rewarded.