Quality Analyst – Genesys Cloud CX, Dynamics 365

This is a fully remote position, open to applicants in United States.

📋 Description

• Create detailed test strategies, plans, cases, and scripts for Genesys Cloud CX and Dynamics 365 solutions.

• Establish testing methodologies for functional, integration, system, regression, performance, and UAT.

• Ensure a clear linkage between business requirements, user stories, and test cases.

• Engage in requirement assessments and design reviews to pinpoint testing scenarios early in the development process.

• Take part in Agile ceremonies, such as sprint planning, backlog refinement, daily stand-ups, and retrospectives.

• Conduct functional and integration testing for MS Dynamics 365 features and Genesys CX (including call routing, IVR flows, etc.).

• Record, monitor, prioritize, and retest defects using Azure DevOps, collaborating with development teams to troubleshoot and resolve issues.

• Assist in root cause analysis and suggest process enhancements to improve software quality.

• Provide support to business users during UAT planning and execution.

• Create UAT scenarios and scripts.

• Monitor UAT completion and sign-off processes.

• Engage in performance, load, and scalability testing.

• Assess system response times and user experience.

⛳️ Requirements

• Over 5 years of experience in Quality Assurance and Software Testing.

• More than 2 years of experience in Contact Center, CRM, or Customer Service platforms.

• Proven experience in testing enterprise SaaS applications.

• Familiarity with supporting Agile/Scrum delivery environments.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.