Quality Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess and analyze AI-generated outputs according to established quality standards, evaluation criteria, and defect classification methodologies.

• Detect, categorize, document, and monitor defects to facilitate consistent quality assessment, trend analysis, and ongoing improvement initiatives.

• Keep precise quality records, defect logs, and resolution tracking to ensure that findings are documented and followed through to completion.

• Examine quality metrics, defect trends, and performance data to pinpoint recurring issues, operational risks, and improvement opportunities.

• Collaborate with Knowledge Management, AI Tuning, Governance, Operations, and other stakeholders to share findings and aid in prompt issue resolution.

• Validate the success of corrective actions by observing quality enhancements and confirming defect resolution through subsequent evaluations.

• Assist in the creation and improvement of quality standards, evaluation methodologies, sampling strategies, and defect taxonomies.

• Generate reports, dashboards, and performance summaries that deliver actionable insights to operational and business stakeholders.

• Engage in calibration sessions to foster uniform evaluation practices and uphold scoring accuracy among reviewers.

• Spot opportunities for enhancing quality processes, reporting, evaluation consistency, and operational performance through ongoing improvement initiatives.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for relevant KPIs.

• Continuously enhance knowledge of products, services, and processes by partaking in training programs and ongoing learning modules.

• Collaborate with other departments as required.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues at all times.

• Carry out other duties as assigned.

⛳️ Requirements

• A minimum of two (2) years of experience in quality assurance, quality evaluation, compliance, auditing, transaction monitoring, operational quality, or a similar field.

• Experience in evaluating work against specified quality standards, scorecards, policies, or operational procedures.

• Experience in identifying, categorizing, documenting, and monitoring defects or quality issues to support performance enhancement initiatives.

• Preferred experience in conducting calibration activities or applying standardized evaluation methodologies to ensure scoring consistency.

• Experience in analyzing quality metrics, trends, and operational data to identify improvement opportunities and recurring issues.

• Strong analytical and critical-thinking abilities with the capacity to recognize patterns, assess root causes, and suggest improvements.

• Excellent written and verbal communication skills with the capability to clearly document findings and convey recommendations to cross-functional stakeholders.

• Robust organizational and time management skills with the ability to handle multiple priorities while maintaining evaluation accuracy and consistency.

• Ability to work independently and collaboratively in a fast-paced environment while ensuring objectivity and attention to detail.

• A commitment to quality, operational excellence, continuous improvement, and data-driven decision-making.

🏝️ Benefits

• Competitive compensation.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• HMO coverage starting on Day 1.

• Paid time off, including birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal and professional development.

• Beautiful office space with complimentary lunch provided daily for onsite employees.

• Employee Referral Program.