QSC Q-Sys Operations Support Engineer – APAC

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the implementation and support of AV technologies for global deployment initiatives.

• Collaborate with architects, engineers, and AV integrators to design, automate, and deploy solutions that align with company standards.

• Develop and manage scripts, tools, and automation pipelines for the provisioning and management of AV systems.

• Analyze, test, install, document, and support audio/video over IP solutions within a global converged network environment.

• Create and maintain Standard Operating Procedures for AV operations and production upgrades.

• Produce scopes of work, AV schematics, documentation, and vendor communications for installations and retrofits.

• Identify and recommend technologies and automation strategies to enhance scalability and efficiency.

• Maintain comprehensive documentation of deployed AV configurations, change history, and versioning.

• Lead or assist in root cause analysis and the long-term resolution of AV challenges.

• Mentor junior engineers in troubleshooting and automation techniques.

• Develop project timelines, resource estimates, and schedules for product refreshes.

• Serve as Tier 3 support for complex AV production issues and escalations.

• Travel up to 20% for deployments, testing, and operational support.

• Oversee the complete project lifecycle from requirements gathering and design reviews to deployment and operational support.

• May require occasional work outside regular hours.

⛳️ Requirements

• Bachelor’s degree in IT, Engineering, or equivalent experience.

• QSC Q-SYS certification.

• Strong experience in remote support.

• 4+ years of experience in a corporate IT or AV integration environment, with a minimum of 3 years directly working with commercial AV systems.

• Proficient in supporting video conferencing platforms such as Google Meet, Zoom, Logitech, and Neat.

• Programming and automation experience using Python, Ansible, or PowerShell.

• Strong knowledge of AV over IP technologies and networking fundamentals.

• Experience with AV control system logic and user interface design is a plus.

• Excellent problem-solving and analytical skills, with a keen attention to detail and a proactive approach.

• Strong verbal and written communication skills; able to convey technical concepts to diverse audiences.

• Experience in supporting live production events or hybrid broadcast-style setups is an advantage.

🏝️ Benefits

• EOS is dedicated to fostering a diverse and inclusive work environment.

• Equal opportunity employer.