QA Specialist – Program Quality

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist in the implementation, execution, maintenance, and ongoing enhancement of the program's Quality Management Plan.

• Conduct quality assurance and quality control evaluations of program deliverables, reports, workflows, forms, records, and related documentation.

• Ensure deliverables are precise, complete, consistent, traceable to requirements, and adhere to approved standards and formats.

• Create and implement test plans, test cases, test scripts, checklists, and validation procedures for enhancements to the Task Order Management Portal.

• Validate portal forms, workflows, automations, dashboards, notifications, permissions, data fields, calculations, and reports.

• Verify that portal enhancements meet documented Government requirements and acceptance criteria prior to release.

• Execute functional, regression, integration, workflow, permissions, and data quality testing.

• Document, track, retest, and resolve defects, including expected versus actual behavior, severity, evidence, and corrective measures.

• Oversee the management of Corrective Action Requests and Preventive Action Requests until validated closure.

• Conduct or assist with root-cause analyses and confirm corrective and preventive actions.

• Monitor quality findings, responsible parties, deadlines, remediation evidence, status, and closure determinations.

• Provide support for status reports, project meetings, Program Management Reviews, and quality metric reporting.

• Analyze trends in defects, recurring quality challenges, workflow breakdowns, data inconsistencies, and opportunities for process improvement.

• Maintain quality records, testing evidence, review logs, defect registers, corrective action documentation, lessons learned, and audit trails.

• Assist in quality reviews of transition documentation, trip reports, purchasing packages, status reports, plans, and other program artifacts.

• Take part in release readiness reviews and offer evidence-based recommendations for deployment.

• Coordinate testing and quality evaluations with technical teams, program staff, and Government stakeholders.

• Support internal assessments, Government reviews, quality surveillance activities, and preparation for audits.

• Document lessons learned and suggest updates to processes, controls, templates, test suites, and quality procedures.

• Safeguard sensitive information related to the Government, program, personnel, testing, and performance.

⛳️ Requirements

• Active Secret clearance or higher.

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Quality Management, or a related discipline.

• At least 6 years of relevant professional experience.

• Proven experience in software quality assurance, software testing, program quality, quality control, business process testing, or a related field.

• Background in supporting Department of Defense, federal civilian, or other Government programs.

• Experience in implementing or supporting a formal Quality Management Plan.

• Proficiency in reviewing contract deliverables for accuracy, completeness, consistency, traceability, and compliance.

• Experience in developing and executing test plans, test cases, test scripts, acceptance criteria, and regression testing procedures.

• Familiarity with testing forms, workflows, automations, dashboards, permissions, notifications, reports, and data quality controls.

• Experience validating Microsoft SharePoint, Power Platform, ServiceNow, Jira, or similar portal and workflow capabilities.

• Proven skills in documenting, classifying, prioritizing, tracking, retesting, and closing software defects.

• Experience managing Corrective Action Requests, Preventive Action Requests, or similar remediation workflows.

• Proficient in performing root-cause analysis and validating corrective and preventive actions.

• Experience conducting functional, regression, integration, workflow, permissions, and user acceptance testing.

• Familiarity with Agile, Scrum, DevSecOps, ITIL, or hybrid delivery environments.

• Knowledge of requirements traceability, release management, configuration management, and change control practices.

• Familiarity with ISO 9001, CMMI, Lean Six Sigma, or similar quality frameworks.

• Experience using Azure DevOps, Jira, ServiceNow, Power BI, SharePoint, automated testing tools, or comparable quality management platforms.

• Strong analytical, testing, troubleshooting, and problem-solving skills.

• Excellent verbal and written communication abilities.

• Strong organizational, documentation, and time management skills.

• High attention to detail and a commitment to objective, evidence-based quality decisions.

• Ability to translate Government requirements into testable acceptance criteria.

• Capability to manage multiple reviews, test cycles, defects, corrective actions, and deadlines.

• Ability to convey quality findings clearly and collaborate constructively with both technical and non-technical stakeholders.

• Ability to work independently while ensuring accountability and consistent follow-through.

🏝️ Benefits

• Regular full-time employment.

• Remote work arrangement.

• Equal Employment Opportunity and Affirmative Action employer.

• Authorization for resume consideration by subsidiaries, affiliates, and teaming partners for this and similar positions.