Public Health Technical Assistance Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic and operational guidance for public health technical assistance and onboarding initiatives.

• Oversee the daily operations of onboarding coaches assisting healthcare facilities; set expectations for engagement, documentation, issue resolution, follow-up, and escalation.

• Facilitate the onboarding of new coaches and mentor them through intricate facility circumstances.

• Ensure alignment of facility-level activities with program objectives.

• Monitor onboarding progress across facilities and pinpoint recurring challenges and systemic obstacles.

• Suggest enhancements at the program level.

• Evaluate onboarding challenges and collaborate with technical, clinical, epidemiology, informatics, policy, security/privacy, and other subject-matter experts to address them.

• Maintain a comprehensive understanding of public health surveillance, healthcare data reporting, interoperability, and FHIR-based exchanges to guide the team and resolve technical issues.

• Lead discussions with healthcare facilities, NHSN teams, EHR developers/vendors, jurisdictions, health information exchanges, and other partners involved in implementation.

• Transform facility-level experiences into program-level insights and recommendations.

• Create and manage presentations, status reports, decision materials, and other communications for client and program leadership.

• Document lessons learned and integrate them into future onboarding methodologies, tools, and guidelines.

⛳️ Requirements

• Bachelor’s degree and a minimum of nine (9) years of progressively responsible experience in public health, epidemiology, healthcare quality, healthcare data reporting, or a related discipline.

• Proven experience in managing tasks from cross-functional teams without direct supervisory authority.

• Demonstrated experience leading complex projects related to public health, healthcare, or health IT implementations or technical assistance.

• Direct experience collaborating with healthcare organizations, public health agencies, jurisdictions, laboratories, reporting organizations, or similar external entities.

• Strong client-facing communication abilities, including experience presenting intricate implementation challenges, risks, and recommendations to senior stakeholders.

• Capability to successfully pass a federal Position of Public Trust Level 5 background investigation, meet all eligibility standards, and maintain the required clearance throughout employment.

• Familiarity with healthcare interoperability, EHR-based reporting, FHIR, electronic public health reporting, or related concepts in health information exchange.

• Experience supporting CDC, NHSN, or other federal public health initiatives.

• Three or more years of experience in personnel management.

🏝️ Benefits

• Fully remote work arrangements.

• In-person collaboration during key events such as the annual company meeting.

• Employee-owned company.