Provider Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and resolve issues reported by clients and therapists through phone and live chat.

• Examine problems to determine their root causes.

• Collaborate with Product teams to enhance the platform.

• Assist and provide guidance to customers on the Grow Therapy platform.

• Deliver exceptional customer service to both clients and therapists.

• Act as the primary resource and advocate for clients and therapists.

• Support customers throughout their experience with Grow Therapy.

• Recognize opportunities for ongoing customer growth.

⛳️ Requirements

• Highly motivated, enthusiastic about learning, and comfortable with uncertainty and asynchronous communication.

• Strong problem-solving skills and an interest in health technology.

• Exhibits kindness and empathy, with a focus on Customer Experience.

• Capable of working independently and remotely while adapting to evolving priorities and customer needs.

• Comfortable meeting quantitative targets, including daily conversation volume.

• Ability to excel in a dynamic startup environment.

• A minimum of one year of successful experience in a customer-facing role is advantageous.

• Familiarity with insurance and coverage in the US healthcare sector is a plus.

• Basic programming or engineering skills and/or interest is beneficial but not mandatory.

• Education, training, or certification in a business- or technology-related field is a plus but not required.

• A resume must be submitted in PDF format.

• Must have authorization to work legally in the United States.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability insurance coverage.

• No-cost access to therapy via the Grow platform (available to US employees).

• Retirement savings programs and equity opportunities.

• Flexible time off policy.

• Paid holidays and a company-wide Winter Break.

• Up to 18 weeks of paid parental leave along with a new child stipend.

• Dedicated weekly flexible time for self-care.

• Annual stipend for wellness and professional development.

• Pre-tax commuter benefits for team members working from hub locations.

• Support for home workspace and meal benefits.

• Wellness memberships.

• Virtual care options.

• Discounts on pet insurance where applicable.

• Global travel assistance.

• Fully remote work setup.

• Company and departmental offsite events 2–3 times a year.